Bilingual Inbound Contact Centre RepresentativeMarkham$24.26 – Markham

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    16 hours ago
  • Category:
    Customer Service

Job Title :
Bilingual Inbound Contact Centre Representative_Markham_$24.26
Location :
Markham
Start Date :
5/10/2016
Type :
Temporary
Created :
5/10/2016
Salary :
Bilingual Inbound Contact Centre Representative_Markham_$24.26
Our client is a Canadian leading bank.
** Payrate: $24.26 per hour **
** Mandatory must be able to read and speak French fluently **
** Language premium of $1.02 to be added to work order **
** Full-Time hours 37.5 hours per week **
** Candidates are required to have successfully completed the Investment Funds Institute of Canada (IFIC) AND/OR Canadian Securities Course and must be valid
Department Overview
The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact centre environment. Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience.
Job Description
As an Investment Consultant your responsibility will be to contribute to the Phone Channel’s business results by providing prompt, courteous and an efficient experience that exceeds customer’s expectations. Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls. Achieve Money-In Advice sales targets through the recommendation of appropriate products and services to meet our ever changing customer needs. Successful candidates will be able to recognize and successfully leverage opportunities to further expand our client’s business relationship through cross-selling our additional base of personal products and services and referring appropriate customers to our Wealth partners.
Job Requirements
Candidates are required to have successfully completed the Investment Funds Institute of Canada (IFIC). Preferred candidates will have completed the Canadian Securities Course (CSC) within the last three years or have been licensed to sell mutual funds within the last three years.
•Excellent customer service skills.
•Superior interpersonal and communication skills .
•Strong financial market knowledge in order to provide informational solutions and advice to all our customers.
•Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners).
•Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions.
•An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives.
•Willing to participate in and contribute to all coaching activities.
AVAILABILITY:
Successful candidates must be flexible to work shifts between the hours of 8:00am and 10:00pm, Monday through Friday, Saturday and Sunday from 10:00am to 6:00pm, including statutory holidays. – Must be Fully Flexible.
How to Apply:
Send your resume to resume@gc-employment. com with the subject ‘Bilingual Inbound Contact Centre Representative_Markham’
Please note:
• Must be bondable.
• Your ‘Employment History’ on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application
Applicants with disabilities who need accommodation in the application process, or those needing job information in an alternative format, may e-mail a request to gchelp@gc-employment.com or contact Human Resources.