We are currently looking for 4 Customer Service Representatives (no sales) for one of our clients located in Halifax. If you are the right one for us, you will be bilingual (French and English), you will have outstanding customer service skills and the ability to multi-task. You will also have strong organization skills and the ability to work in a fast-paced, team environment. What is in it for you: Salary: $19.50 per hour A full paid training 12 months contract Full time between Monday to Friday, on rotation between 9 am and 9 pm Our client is in the TOP 100 Employers in Canada. Dynamic and professional environment. What you will need to succeed: Post secondary education is preferred Previous customer service experience either in person or over the telephone, is preferred Demonstrated experience in dealing with difficult situations and problem solving Ability to learn a variety of computer systems is required Ability to identify callers needs quickly and provide resolution Positive attitude Willingness to take direction A day in the life of a Bilingual Customer Service Representative: Provide a high level of service to external and internal customers for all mainstream products within a product area (Travel, Life, Health/dental) and/or knowledge of a specialized function Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise Ensure positive and effective relationships are maintained with customers and sponsor partners Act as primary contact for customers requests by researching the problem/issue through interaction with multiple internal customers in order to find the appropriate information and solution Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology Maintains a sound level of product, procedures, systems and industry knowledge, across specific product lines, and of the service provided by Affinity Markets.