Bilingual Customer Service Representative

  • Company:
    Messer North America, Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    14 hours ago
  • Category:
    Customer Service

Bilingual Customer Service Representative (French)We are a technology and applications leader with the industry knowledge and applications expertise to meet customer needs across industrial, food, medical, chemical and electronics industries. We offer over 120 years of proven experience in the safe and reliable production and delivery of industrial, medical and specialty gases. We’re the talented people you know and trust, now with a new name.Today our deep understanding of industry trends and customer requirements allows us to collaborate intensely with customers to identify and develop long-term solutions that deliver competitive advantage. Our in-depth knowledge of customers’ manufacturing processes enables turn-key engineering with minimal plant downtime, and our technology development capabilities are unrivaled.Managing customer orders Providing quotations to internal and external customersAssisting in maintaining accurate information in customer master dataAnswering incoming calls while working towards first call resolutionCommunicating with internal and external customers through various channels in a positive and professional mannerResolving customer issuesAny other duties assigned by the supervisor related to the efficiency of the departmentMinimum Qualifications:College Diploma or Degree (preferred areas of study business, sciences – chemistry an asset) Strong organizational, planning and decision-making skillsExcellent communication skills both oral and written including strong phone and email etiquetteAbility to work as part of a teamExceptional self-motivation drive and determination to performProblem solving attitudeStrong Computer skills (MS Office) orientedExhibit a sense of urgency when customers need assistanceWorks effectively on time, quality and cost effectiveIn Addition, the following qualifications are assetsBilingual (English / French) (oral/written)ERP systems knowledge – SAPEducation or relevant work experience in the sciencesApply today @https://canadacareers-Messer.icims.comIf you need assistance with the application or would like to request an accommodation, call (877) 243-1030MS1