We are working with our client is a Global Management Consulting Firm. Our client is seeking 6 Bilingual Call Center Representatives (French and English) for a contract assignment.
3 candidates needed Monday to Wednesday and Saturday and Sunday (9:00 AM to 5:00 PM EST)
3 candidates needed Monday to Friday (3:00 PM to 11:00 PM EST)
Responds to both standard and more difficult customer inquiries regarding products and services the Company offers.
Answers, documents, and monitors call center calls, emails, and transactions.
Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
Documents client issues and escalates issues to appropriate parties to resolve.
Provides written and verbal feedback to colleagues in a professional manner