Bilingual Customer Service – Québec

  • Company:
    Prime Hires
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    18 hours ago
  • Category:
    Business

Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Contract Duration: 3 Months

Hours: standard business hours, 37.5hrs/week, Monday-Friday

GROUP/ROLE OVERVIEW:
The Client Services Representative is accountable to manage all customer service inquiries throughout the branch. Customer service inquires may be received from phone, e-mail and written mail. Quality and professionalism is the key when responding.

RESPONSIBILITIES INCLUDE (but are not limited to):
• Performing required administrative tasks simple and complex for clients-Making calls, receiving clients, mailing and faxing documentation
• Assisting sales assistants with day to day tasks (above)
• Issuing letters to clients for documentation
• Responding to and resolving client issues and escalating, if required.
• Process client service requests according to established guidelines
• Follow established procedures in all communications with clients – by phone, e-mail or written – to ensure that compliance requirements are met for all scenarios

TOP SKILLS / EXPERIENCE
• Bilingual – English and French
• 0-1 years’ experience in a customer service role

SOFT SKILLS:
• verbal and written communication (English and French)
• Customer service skills
• Organizational skills
• Attention to detail
• Time Management
• Able to adhere to a strict schedule
• Fast Learner
• Multi-Tasking
• Motivated
• Determined

EDUCATION/CERTIFICATIONS:
• High School Diploma or equivalent

 

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.