East Side Mario's Brampton is hiring!
Duties and Responsibilities:
Contribute to the infectious energy of our team.
Ensure Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant.
Ensure all operating procedures, standards and controls are adhered to.
Respond to changing volume patterns – weather, community events.
Complete your online learning tests as required.
Support the General Manager, Guest Experience in managing all ongoing operations of a restaurant while achieving business requirements (including reporting, adherence to local and provincial legislation and regulations, development of reports, measuring and achieving KPIs, etc.).
Deliver a Perfect Guest Experience
Assist the GMGE with action plans that improve all KPI’s regarding Guest satisfaction Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected.
Coach Associates to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere.
Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
People Development – Associate Engagement
Train and develop Associates by ensuring providing coaching and performance improvement measures.
Participate in the training process for hourly Associates.
Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results.
Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Associates work together as a team, have fun and show genuine appreciation for our Guests and each other.