POSITION SUMMARY / ESSENTIAL FUNCTIONS
The Assistant Executive Housekeeper is under the guidance of the Executive Housekeeper, responsible for assisting the Executive Housekeeper in the monitoring of cleanliness and efficient operation of the Housekeeping Department, including, guest staterooms, public areas and hallways, crew areas, crew quarters, print shop, laundry, pantries, lockers, storerooms, and the linen rooms.
• Oversees either Guest Stateroom Side or Guest Public Areas and Crew quarters/crew spaces.
• Responsible for scheduling Housekeeping staff as well as collecting, crosschecking and submitting of timesheets.
• Responsible for the issuance and monitoring of the Stateroom Stewards Micros cards, Safety cards, and for the Stewards signing on and off of the vessel.
• Prepares daily/weekly performance reports and other reports as required.
• Conducts daily inspections of all housekeeping related areas to ensure standards are maintained.
• Ensures vessel has the proper amount of cleaning equipment and in responsible for reporting equipment for repair.
• Ensures that periodic inventories of supplies and monthly linen inventories are conducted.
• Assists the Executive Housekeeper in monitoring the luggage handling process during collection and delivery of luggage from/to guest staterooms.
• Properly reports maintenance deficiencies that require immediate attention and follows-up on their status. Escalates issues as necessary.
• Using Platinum Inspections/Impressions, conducts daily inspections of guest staterooms, surrounding areas, including vacant, made-up and turned-down rooms, to ensure the standard of cleanliness is maintained at all times.
• Supervises the proper care and use of equipment, trolleys, and cleaning products.
• Assists the Executive Housekeeper in monitoring the fast and smooth luggage handling process during collection and delivery of luggage from/to guest staterooms.
• Offers all possible assistance to guests; takes corrective action on suggestions/ complaints and strives for early guest recovery.
• Maintains a logbook to record stateroom status, reports maintenance deficiencies and significant events that require immediate attention and follows-up on their status, then completes daily reports as needed.
• Maintains the standards and guidelines recommended by, USPH, SEMS, Waypoint, and NCL Hotel Operations.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
QUALIFICATIONS / REQUIREMENTS
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft Outlook, Word, Excel, Fidelio, Micros, PeopleSoft) is required.
• Minimum two years’ experience in Hotel establishment positions is required; or two years’ experience in related hotel positions on board ships is required.
• Six months experience in budgeting, financial forecasting, or reporting is required.
• Two-year Associate’s degree or equivalent in Hotel Management from a recognized hotel institution is required