Application Support Analyst – Downtown Montreal East

  • Company:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    22 hours ago
  • Category:

IT Unlocks mission is to improve our client’s current IT condition. We are looking for a talented Appllication Support Analyst. This is a permanent position. The work is done in downtown of Montreal and it begins quickly. Beautiful technologies and nice challenge are waiting for you. Day to Day Responsibilities include but are not limited to: Build knowledge and expertise on equity markets and regulatory knowledge around financial industry. Respond to end users (traders, back/middle office, Regulators, Complianceetc) within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps) Liaise with development teams in Bangalore, New York, and Paris regarding any application bugs or improvement on business processes. Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book Communicate with users regarding application outages and upcoming events like release, projects etc. Respect internal IT norms, standards and processes Timely reporting of production and project status to client and IT management Effective and efficient oral and written communication with various audience at appropriate levels Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users Competencies and Experience Technical Skills: Knowledge on Client/Server application Comfortable working on Unix Solaris, Linux and Windows environments Experience working with relational databases, SQL Experience working on Autosys Programming skills/experience in Python is a plus Competencies: Possess a good balance of technical expertise, business knowledge and soft skills. Detail-oriented and organized Strong analytical skills, follow-up capability and problem solving ability. Can communicate clearly with a wide variety of people/functions (verbal/written) Flexible and adaptable to new environments. Quickly learn new systems/products. Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results. Team-oriented, client-focused and open to different ideas/viewpoints. Capable of prioritizing tasks and multi tasking projects Thrive in a high-pressure and time-sensitive environment. Experience Needed: Two plus years of experience in a technology environment; Experience in a support role in the financial service industry is preferable Experience working in a global/international financial IT environment is preferable Educational Requirements: Bachelor’s degree in Computer Science, Information Technology Languages: Bilingual (English and French)