Application Engineer (R000241)

  • Company:
    ADVA Optical Networking North America, Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    17 hours ago
  • Category:
    Technology

Job Description

Principal Tasks

The primary responsibility of the Filed Application Engineer will be to lead all technical customer interactions to secure design-in/win for ADVA’s Optical Engines (AOE) portfolio of subsystems, modules and devices in collaboration with the R&D, PLM and Sales teams.

Principal Tasks include:

  • Develop technical product description and specification documents with consideration of available industry standards (MSA, OIF, IEEE,…)
  • Develop detailed “product positioning/value proposition” documents
  • Lead technical product specification review sessions with the internal/external customers
  • Lead customers’ lab trial activities vis-à-vis providing the necessary documentation as well as timely support for all technical inquiries and on-site lab support
  • Provide timely feedback on all technical customer interactions to internal ADVA constituency (PLM, R&D, Sales)
  • Coordinate customer response and positioning to address unresolved technical issues
  • Debug new products and help troubleshoot problems with customers.  Act as interface between the customer and R&D for problem solving and corrective action/bug fixing
  • Collect and provide market feedback and competitive intelligence/study to further improve AOE’s product positioning
  • Assist Sales/Business Development teams in the process of commercial negotiations vis-à-vis providing support/feedback on product related topics

Supplementary Tasks

  • Support ADVA’s Product Life Cycle process by providing technical feedback into various stages of business cases study, specification, design, qualification and manufacturing processes
  • Support the company’s presence in the standards communities (OIF, IEEE, MSAs,…)
  • Support the company’s RFx process as required to highlight AOE’s portfolio
  • Support AOE’s various branding initiatives (tradeshow’s, webinars…)
  • Support ADVA’s PLM/Marketing teams in generation of AOE/AON Product datasheets/collaterals

Customers (Internal & External)

Internal

  • All ADVA Employees

External

  • All ADVA Customers

Skills/Qualifications/Training/Experience

  • Minimum of a bachelor’s in electrical engineering or an equivalent degree
  • Minimum of five years of relevant industry experience
  • Deep knowledge of Optical subsystems/modules and components
  • Working knowledge of various lab/test and measurement methods and systems (Spectrum Analyzer, Network Analyzer, Logic, Analyzer, Function Generator, BER test sets,..)
  • Knowledge of optical component reliability and telecom performance standards such as Telcordia, IEC, and ITU are highly desirable.
  • Experience with coherent optical systems a plus.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, MS-Project)

Requirements & Work Environment

  • ADVA Office/work remote from home or customer site

Success Criteria

  • Strong technical communication, analytical and problem-solving skills
  • Shows rigorous and meticulous attention to detail
  • Deals confidently and excels with unclear or changing situations
  • Generates energy, enthusiasm and a desire to succeed in others
  • Ability to successfully work across geographically distributed/cross-functional teams
  • Reasonably flexible to work outside of normal working hours as required to accommodate globally distributed customers/teams in different time zones
  • Able to travel both internationally and regionally, as required

Team and Department

  • ADVA Optical Engines Team
  • Research and Development Department

Licenses or certifications required

  • No licenses required.

Travel requirements

30-50% Travel

  • 10-20% international
  • 20 -30% domestic

Scope of employment

  • Fulltime
  • Employee
  • Permanent
  • Salaried
  • Work Authorization: without sponsorship
  • Must be authorized to work in the United States

Primary location of job

Ottawa, Ontario Canada

Work schedule

  • Monday through Friday
  • 8:00 AM-5:00 PM

Compensation scheme

  • Goal pay compensation scheme
    • Base salary + individual goal pay + company goal pay

Company Description

Become part of a winning team! ADVA Optical Networking North America, Inc. is a global provider of telecommunications equipment. Founded on innovation and driven to help our customers succeed. We’re continually developing breakthrough hardware and software that leads the networking industry. It’s these open connectivity solutions that enable our customers to deliver differentiated cloud and mobile services. ADVA Optical Networking is determined to solve the exploding need for increased bandwidth in the metro and we are looking for equally ambitious and qualified professionals to join our talented team of over 1,856 employees. As a team member, you will be working in a fast-paced, lively, and multicultural environment in one of today's hottest high-tech industries. You will be given opportunities, responsibilities, and a compensation package that reflects your qualifications and ambitions. We are looking forward to welcoming you to our team.