Principal Tasks

The primary responsibility of the Filed Application Engineer will be to lead all technical customer interactions to secure design-in/win for ADVA’s Optical Engines (AOE) portfolio of subsystems, modules and devices in collaboration with the R&D, PLM and Sales teams.

Principal Tasks include:

• Develop technical product description and specification documents with consideration of available industry standards (MSA, OIF, IEEE,…)
• Develop detailed “product positioning/value proposition” documents
• Lead technical product specification review sessions with the internal/external customers
• Lead customers’ lab trial activities vis-à-vis providing the necessary documentation as well as timely support for all technical inquiries and on-site lab support
• Provide timely feedback on all technical customer interactions to internal ADVA constituency (PLM, R&D, Sales)
• Coordinate customer response and positioning to address unresolved technical issues
• Debug new products and help troubleshoot problems with customers.  Act as interface between the customer and R&D for problem solving and corrective action/bug fixing
• Collect and provide market feedback and competitive intelligence/study to further improve AOE’s product positioning
• Assist Sales/Business Development teams in the process of commercial negotiations vis-à-vis providing support/feedback on product related topics

Supplementary Tasks

• Support ADVA’s Product Life Cycle process by providing technical feedback into various stages of business cases study, specification, design, qualification and manufacturing processes
• Support the company’s presence in the standards communities (OIF, IEEE, MSAs,…)
• Support the company’s RFx process as required to highlight AOE’s portfolio
• Support AOE’s various branding initiatives (tradeshow’s, webinars…)
• Support ADVA’s PLM/Marketing teams in generation of AOE/AON Product datasheets/collaterals

Customers (Internal & External)

Internal

• All ADVA Employees

External

• All ADVA Customers

Skills/Qualifications/Training/Experience

• Minimum of a bachelor’s in electrical engineering or an equivalent degree
• Minimum of five years of relevant industry experience
• Deep knowledge of Optical subsystems/modules and components
• Working knowledge of various lab/test and measurement methods and systems (Spectrum Analyzer, Network Analyzer, Logic, Analyzer, Function Generator, BER test sets,..)
• Knowledge of optical component reliability and telecom performance standards such as Telcordia, IEC, and ITU are highly desirable.
• Experience with coherent optical systems a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, MS-Project)

Requirements & Work Environment

• ADVA Office/work remote from home or customer site

Success Criteria

• Strong technical communication, analytical and problem-solving skills
• Shows rigorous and meticulous attention to detail
• Deals confidently and excels with unclear or changing situations
• Generates energy, enthusiasm and a desire to succeed in others
• Ability to successfully work across geographically distributed/cross-functional teams
• Reasonably flexible to work outside of normal working hours as required to accommodate globally distributed customers/teams in different time zones
• Able to travel both internationally and regionally, as required

Team and Department

• ADVA Optical Engines Team
• Research and Development Department

Licenses or certifications required

• No licenses required.

Travel requirements

30-50% Travel

• 10-20% international
• 20 -30% domestic

Scope of employment

• Fulltime
• Employee
• Permanent
• Salaried
• Work Authorization: without sponsorship
• Must be authorized to work in the United States

Primary location of job

Ottawa, Ontario Canada

Work schedule

• Monday through Friday
• 8:00 AM-5:00 PM

Compensation scheme

• Goal pay compensation scheme
  • Base salary + individual goal pay + company goal pay