Job Req ID: 272424 At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience – its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else. Agent Application Center – SAN MATEO You will: Provide outstanding customer service and support by resolving telephone inquiries from customers Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements Responsible for basic customer and team communication via e-mail, memos, voicemails, etc Responsible for best-demonstrated practices for productivity enhancements Other duties as assigned What we’re looking for: Outstanding spoken English skills are a critical requirement of the role Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once Consistently demonstrates the ability to meet or exceed individual goals and objectives Fresh graduates are welcome to apply! General PC knowledge Flexibility to work overtime based on the business need of the department Candidate must possess at least a High School Diploma, any field Willing to work at San Mateo, Rizal Call Center Agent Perks Competitive salary and benefits package Performance Based incentives and contests HMO coverage (medical & dental benefits) Paid vacation and sick leaves Education Assistance Day 1 Life Insurance Abundant Growth and Development Opportunities Perks (subsidized meals) Personal Empowerment, Career Development and Global Exposure Additional Information: Position Type: Call Centre Job Status: Regular – Full Time Position Level: Q01 Application Deadline: 08/31/2020 Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.