POSITION SUMMARY

Reporting to the manager, diagnostic services, the accreditation specialist is the first point of contact for client organizations. This position is responsible for coordinating and supporting client organizations through the accreditation process and cycle. Client organizations are inclusive of both public and private facilities.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

• develop and maintain for each diagnostic facility a current profile, key contact list, accreditation status and an historical record of accreditation activities
• develop and implement a four-year accreditation strategy and schedule for each diagnostic facility
• ensure diagnostic facilities and organizations have access to the most recent edition of the applicable accreditation standards, tools and processes
• answer queries from clients regarding Diagnostic Accreditation Program (DAP) accreditation activities processes
• review incoming letters from client organizations or other DAP stakeholders and respond or redirect as appropriate
• upload records to DAP electronic record system

Pre-assessment

• accept new client organizations into the DAP and determine which accreditation programs and standards are applicable
• maintain an active list of client organizations that are due for accreditation, and initiate notification to the organization for existing clients
• conduct planning sessions with client organizations due for an on-site assessment when appropriate
• schedule and participate in case review meetings to plan the on-site assessment for each client organization
• coordinate and support client organizations through the accreditation assessment activities and processes
• monitor and follow up on document submissions from client organizations in preparation for assessment activities
• draft schedule for assessment activities

Post-assessment

• ensure knowledge of any significant issues arising from accreditation services activities are communicated to the manager, diagnostic services
• ensure the timely delivery of accreditation reports and letters to client organizations once approved by the DAP Committee
• ensure evaluations of assessors and accreditation processes is obtained from the diagnostic facility
• track and follow up on outstanding mandatory requirements for all facilities
• review and evaluate significant changes to client organizations
• support facilities through the significant change process

General

• at the direction of the manager, assist in the development and implementation of policies, procedures, standardized processes and templates for key diagnostic service activities
• assist in the continuous development and maintenance of accreditation methodologies, processes and tools
• assist in the development of communication tools such as the College Connector and the College website
• provide relief assistance to other accreditation specialists as appropriate and required

SKILLS AND QUALIFICATIONS

Required skills and qualifications include:

• graduation from a recognized post-secondary institution
• experience working with quality systems and accreditation programs
• able to work independently and make decisions to determine appropriate action to take in handling inquiries
• demonstrated knowledge and ability to utilize related equipment including a variety of computerized software packages such as word processing, spreadsheet, presentation, and database applications, scheduling, email and internet applications at an advanced level
• ability to organize and multi-task, take direction from many, and work effectively in a team-based environment
• experience working with clients focusing on assessing needs and delivering services
• ability to communicate effectively both verbally and in writing, including the ability to work with discretion in preparing and handling information of a confidential or sensitive nature
• ability to organize and prioritize work, work under time pressures to meet deadlines, and handle interruptions and changing priorities
• ability to work independently and make decisions to determine appropriate action to take in handling inquiries