Account Recovery Specialist Bilingual – CDN

  • Company:
    GM Financial
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Business / Mgmt

The Account Recovery Specialists are responsible for minimizing pre- and post-term losses and maximize recoveries through resolution of asset recovery, bankruptcy, reinstatement/redemption matters, collections efforts and contract concernsCoordinate repossession assignments on vehicle lease accounts, including but not limited to system set up, working directly with repossession agents/bailiffs to secure assigned vehicles in accordance with specific provincial and/or federal legislation Coordinate with vehicle remarketing department and GM dealer network on vehicle returns, ensuring accurate reporting, auction sale coordination and vehicle pick up/delivery where required Respond to all third party seizure/impound notifications including file review, assignment and coordination with third party impounds, repo agents and others as required Liaise with government agencies and other third parties regarding potential at risk vehicles Work directly with customers, other departments and management on the coordination of reinstatement and redemption requests Coordinate with external third party product providers to coordinate refunds on cancellation of products mitigating loss exposure for GMF Manage charged off accounts for vehicle recovery including working with repo agents/bailiffs on trace efforts to mitigate losses Review and process all invoices from repo agents for accuracy of billing, etc Meet monthly standards and expectations for potential losses, charge-offs, etc (40%)Receive, review and determine validity of new bankruptcy, consumer proposal and/or other debt filings that fall under definition of insolvency as it relates to active lease accounts Coordinate insolvency claim filings as needed liaising with bankruptcy trustee offices as needed Coordinate with customers to establish intentions regarding leased vehicle, processing re-affirmation agreements as required Arrange for vehicle recovery as required under insolvency agreements, working with remarketing, third party repo agents and other departments as needed to secure asset Follow up for unsecured claim filings and dividend disbursements to mitigate losses as required (30%)Work daily queues of assigned charge off and total loss deficiency accounts, securing payment(s), payment arrangement(s) and maintaining related written and digital records while complying with all related policies, procedures and regulations Effectively negotiate settlements within established parameters to mitigate losses Effectively skip trace accounts as required Respond to incoming calls and correspondence as required (30%)KnowledgeAbility to preform multiple and/or diverse tasks that are highly complex requiring specialized expertiseComprehensive understanding of a range of services, processes, procedures, systems and concepts within each area of specialty (repossession, bankruptcy and collections)Demonstrated excellent skills within full range of loss prevention and loss recovery techniquesAbility to organize, prioritize and manage a large workload for optimum efficiencyProven discipline to exhaust all available resources to minimize pre- or post-term losses/recoveriesExtensive negotiation and experience to deal with customers and difficult accountsDemonstrated attention to detail and the ability to prioritize workload to meet department objectives efficientlyProven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environmentDetailed knowledge of contractural and security agreementsKnowledge of specific regulations in all provinces in which GMF does business relating to repossession, bankruptcy and collections effortsUnderstands and complies with regulatory requirements in all jurisdictions where repossession activities are taking placeLeverages strong negotiation, influence, and persuasion skills coupled with a strong knowledge of the full array of collection/recovery methods and systemsProficiency in MS OfficeEducationSecondary school requiredExperienceWorking knowledge of all provincial and federal legislation and regulations for recovery, collections and bankruptcy2+ years of related work experience in bankruptcy and/or asset recovery in automotive industry environment preferred3+ years of related collections experience preferred#LI-JR1