Account Manager

  • Company:
    Appcast
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Sales

Description
We are looking for an organized and dynamic leader to perform account management in a sales supportive role. Account Managers will be responsible for maintaining relationships with Appcast clients, tracking their accounts, and helping them maneuver and operate through Appcast’s software solutions.

Responsibilities

  • Provide timely and accurate information to clients regarding their requests, complaints, and questions
  • Resolve customer inquiries by phone, email and live chats with authentic, human understanding
  • Keep all clients up to date with product enhancements, changes, or glitches
  • Track and predict client spend on a daily and monthly basis
  • Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively
  • Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly
  • Build and maintain relationships with existing customers to further brand loyalty
  • Act as a liaison between clients and our customers to ensure that all product information is relayed accurately

Candidate Traits

  • Has experience in customer service or account management
  • Is tech savvy and has a background in software sales or software management
  • Has a bottomless well of understanding and patience
  • Pays strong attention to detail, is extremely organized, and has strong ‘follow-up’ skills
  • Has a passion for problem-solving
  • Is keen on working in a startup environment, where processes and products are constantly changing and evolving
  • Has excellent written and verbal communication skills and can relay information in a timely manner
  • Desires to become knowledgeable about the Appcast products and continuing learning our account management methodology
     

Benefits

  • Competitive base salary and company bonus plan
  • Career advancement opportunities
  • Fast-paced, fun and energetic sales and marketing-centric company
  • Health & dental benefitsWe are looking for an organized and dynamic leader to perform account management in a sales supportive role. Account Managers will be responsible for maintaining relationships with Appcast clients, tracking their accounts, and helping them maneuver and operate through Appcast’s software solutions.

Responsibilities

  • Provide timely and accurate information to clients regarding their requests, complaints, and questions
  • Resolve customer inquiries by phone, email and live chats with authentic, human understanding
  • Keep all clients up to date with product enhancements, changes, or glitches
  • Track and predict client spend on a daily and monthly basis
  • Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively
  • Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly
  • Build and maintain relationships with existing customers to further brand loyalty
  • Act as a liaison between clients and our customers to ensure that all product information is relayed accurately

Candidate Traits

  • Has experience in customer service or account management
  • Is tech savvy and has a background in software sales or software management
  • Has a bottomless well of understanding and patience
  • Pays strong attention to detail, is extremely organized, and has strong ‘follow-up’ skills
  • Has a passion for problem-solving
  • Is keen on working in a startup environment, where processes and products are constantly changing and evolving
  • Has excellent written and verbal communication skills and can relay information in a timely manner
  • Desires to become knowledgeable about the Appcast products and continuing learning our account management methodology
     

Benefits

  • Competitive base salary and company bonus plan
  • Career advancement opportunities
  • Fast-paced, fun and energetic sales and marketing-centric company
  • Health & dental benefits

About Appcast 

Founded in 2014 and headquartered near Dartmouth College in New Hampshire, Appcast has become one of the fastest growing technology companies in New England. Our programmatic recruitment marketing suite is transforming how leading employers, ad agencies and job boards find and attract talent. 

On July 1, 2019, Appcast was acquired by StepStone. StepStone, a subsidiary of Axel Springer SE, is the leading jobs classified business in Europe. Appcast is their first major investment in the US market.