• Company:
    The Weir Group PLC
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    8 hours ago
  • Category:
    Customer Service

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we”ll achieve that ambition by being the employer of choice in our markets.We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.The Field engineer will, when needed with the support of the product managers or process engineers, select and quote the proper equipment and systems. It is responsible to translate the customer need into a functional solution, using Weir’s quality equipment. The Field Engineer is responsible for collecting and monitoring operating and wear data on our critical equipment and providing performance analysis and reports, which will drive wear performance improvements. The position will work closely with the account manager, aftermarket sales and key accounts. The position reports directly to the Area sales manager and work aligned with Weir Group Values to partner with all business functions such as, Executive Management, Operations, Engineering, Product Management and Service to align and implement our strategic initiatives to grow our aftermarket and capital business.Including but not limited to:Develop intimate knowledge of the customer’s process and operation.Available as required to attend key equipment outages, inspections and overhauls (may require weekend work).Monitor and collect operating data and wear performance on our critical products.Analyze operating and wear data, and provide inspection reports to Sales Management, Aftermarket Sales and Technology CentersWorking closely with Technology Center Engineering groups to develop wear and operating improvement plans for key products.Provide technical information about our equipment to our customers.Produce quotes to our customers.Work closely with Aftermarket Sales Account Managers to grow our business, through sales presentations, client meetings, etc.Provide monthly updates to Management and Operations Group on key component wear life/demand and customer maintenance outage schedules, to allow inventory alignment for each major customer.Secure and maintain site access passes to key customer locations.Meet all Personal Business Objectives (PBO’s) inclusive to a Personal Development Plan (PDP) set in agreement with the Oil Sands Manager.Act and behave aligned with our Weir Group Values.Other duties as assigned by supervisorMeasurements:Improve Key Equipment wear life and operation to meet client targets and expectations.Personal Business Objectives (PBO’s)Customer feedback and satisfaction – Example NPS.Health & Safety : Key Responsibilities & Requirements:Able to work in a manner that ensures the safety of themselves and othersAble to demonstrate compliance to company safety procedures and legal obligations Recognise and report and resolve hazards identifiedConfidence and ability to intervene on practices deemed to be unsafeEngage and promote a zero harm culture Be aware of physical limitations based upon job requirementsEducation/Experience:Bachelor Degree or Technical Diploma (Example; Engineering Technologist or equivalent) in Engineering or relevant technical discipline, preferably specializing in rotating equipment designed for the Oil & Gas, Minerals or related to severe duty market segments.Ideally a minimum of 5 years of technical or engineering experience with preference given to candidates exposed to field service in an industrial and mining atmosphere. Ability to use various inspection instruments and hand tools with a strong mechanical aptitude and understanding. Previous slurry pump disassembly, evaluation, repair and reassembly experience would be considered an asset.Strong customer service, sales aptitude and clean driving record are required.P. Eng or Certified Engineering Technologist designation would be considered an asset.Language:Strong ability to read, analyze and write detailed reports and business correspondence. Exceptional ability to present information and respond to questions from external and internal stakeholders, including management, customers, and employees of the company. Solid active listening skills and consultative approach to working with customers. Strong skills in reading, writing and speaking in English language.Mathematical Skills:Excellent numerical skills to understand, interpret and troubleshoot complex engineering data and problems.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in non-standardized situations.Computer Skills:The incumbent should have strong knowledge of Microsoft Windows/Office. Experience or exposure to ERP/Manufactuing and engineering design software is considered an asset. Certifications, Licenses, Registrations, Special Skills:EIT, P Eng, CET or equivalent certification.Physical Requirements:Approximately ~60% travel on a consistent basis is required for this role. Travel will require over nights and at times will be more or less than the percentage shown. International travel may be required. The employee must occasionally lift and/or move up to 15 pounds.Work Environment:While performing the duties of this job, the employee will be exposed to moving mechanical parts, outside weather conditions, field and mining site conditions. The incumbent will work across regular office environments, manufacturing plants and customer mining sites. Up to 60 percent travel is expected for the purpose of visiting customers and/or customer sites, where Personal Protective Equipment (PPE) will be required, including safety footwear and glasses.To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving –Identifies and resolves technical problems/situations in a timely manner, gathering and analyzing information, developing alternative solutions. Works well in group problem solving situations, uses reason even in difficult/emotional situations.Customer Service –Manages ongoing interactions with customers, responds promptly to customer needs, solicits customer feedback to improve service, responds to service/assistance requests and meets commitments.Safety and Security –Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses protective/safety equipment and materials properly.Quality –demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality and correctness.Dependability –Follows instructions and responds to management direction. Takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals and completes tasks on time or notifies appropriate person with an alternate plan.