Tele-Interviewer

  • Company:
    Dynacare
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Human Resource

Dynacare Insurance Solutions is currently searching for a Tele-Interviewer, to join our team in GTA, Ontario. This is a Full-time position, working Tuesday to Friday, from 12:30pm to 9:00pm & Saturday 9:00am to 3:00pm or Monday to Friday 1:00pm to 9:00pm.Under the immediate supervisor, the Tele-Interviewer works within a call center and collaborates with a team in ensuring that a high level of customer service for our clients in the insurance industry is delivered. The selected candidate will beresponsible for:Conducting medical questionnaires over the phone with clients of insurance providers in a thorough and precisemannerProviding excellent customer service and respond to queries and take appointments in a professional and courteous mannerFollowing-up with clients to update missing medical information in files while respecting confidentiality of sensitive and private informationWorking in a team to reach the performance goals of the departmentMust have:College diploma in a relevant field (e.g., Health Sciences) or post-secondary educationMinimum of 1 year of experience in customer serviceBilingual (French and English) written and spokenDemonstrated interest in medical field or health sciencesDemonstrated proficiency with Word, Excel and Outlook at an intermediate levelNice to have:Experience in a medical work environment an assetWorking knowledge of medical terminology an assetOther languages an assetMust enjoy learning continuouslyDNA of an Ideal Dynacare EmployeeI make a difference in people’s lives. I am a caring, collaborative team-playerwho is passionate about quality and continuous improvement.Caring – I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make thingsbetter.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the DynacareAccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.