Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.The Global R&D Software Organization within Dematic creates standard software products to support warehouse logistics and automation solutions. This is an exciting opportunity to join our software team in Waterloo.As senior technical writer, you will be responsible for designing and developing training and other technical information to help engineers implement and support PLC-based control software for global customers for a range of storage and retrieval machines, conveyors and sorters. You will work closely with distributed development teams throughout the software development lifecycle and make information available in a range of formats, including multimedia learning, tutorials, on-product help systems, and documentation.You must have a passion for working with engineering teams on highly technical products, and making information available to internal and external customers in innovative and engaging ways.Key Responsibilities:Develop a deep understanding of internal and external users and their learning needsWork closely with product managers and engineers to develop technical informationUse design specifications and test documents as source material for deliverablesLearn the products and be self-sufficient in using software with simulators and test equipmentUse minimalist instructional design principles to develop highly effective materialsDesign and publish multimedia, on-product help, and web-based documentationWork on multiple scrum teams to plan and deliver learning materials for each software releaseBuild strong partnerships with software engineers, product managers, and other expertsDevelop and manage global training for internal engineering teams and customersCome up with innovative approaches to how we help people learn and use our softwareTravel occasionally to other Dematic offices and customer sites (particularly in the first six months)Qualifications:Bachelor”s Degree in a relevant field, such as engineering or computer scienceMinimum 5 years’ experience working with technical products (hardware or software)Programming experience, especially with procedural languages such as CFamiliarity with developing software for hardware products, especially PLC ladder logicExceptional writing skills to produce effective technical training for an engineering audienceProven ability to plan and deliver work within an agile development processProficiency with content authoring, publishing, and multimedia developmentStrong analytical and problem solving skills with a high attention to detailExceptional ability to work with cross-functional teams to build partnerships and get things doneUnderstanding of adult learning and instructional design principlesExperience in material handling systems or similar industry would be an assetA good sense of humor and an ability to have fun!