Technical Services Analyst

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    Business / Mgmt

Job Title :
Technical Services Analyst
Location :
Start Date :
Type :
Created :
Salary :
Job Description
Our client, a leading soft drinks and fruit juices bottler, is looking for a Technical Services Analyst to join their Information Technology department. Reporting to the Manager of IT Technical Services, the Analyst will be responsible for providing superior ustomer service to the end-users. 
Permanent role
Salary: $75k – $85k
Location: Mississauga
Job Responsibilities:
Provides desk-side support of end user issues
Educating internal customers when they are setting up or experiencing trouble with software or equipment
Installation and maintenance of software and equipment to workstations 
Document and obtain approval for installations or changes
Troubleshooting internal application issues, researching solutions from multiple sources to resolve 
Ticket management and prioritization, handling multiple incident requests
Proactive documentation of technical procedures
Coordinating and planning of special projects as required 
Participating in cross training with other Technical Services Analysts
Researching new products and software, while staying up to date with new technologies 
Adhering to standard operating procedures and upholding high customer service standards 
Establishing and maintaining good working relationships with internal customers 
Work flexible hours upon request for on-call rotation service periods
Skills and Qualifications:
Be proactive, organized, and able to handle multiple incident requests 
Ability to be professional during stressful situations 
Able to work flexible hours during on-call rotation service periods 
Able to track and document information regarding end-user incident requests 
Excellent interpersonal and communication skills, verbal and written 
Organized and detail orientated, adaptable to change 
to prioritize, work independently, multitask and work in a time sensitive, dynamic environment 
Willingness to learn new software and upgrades in technology 
Ability to follow set standards and take direction
University or college degree in related field or the equivalent in working experience (Computer Information Systems Diploma/Degree preferred) 
3-5 years’ experience in an IT service environment 
Experience trouble shooting in the following: Windows 7 and Windows 10, Citrix Client, Cisco VPN Client, Wireless Network Client, Microsoft Office 
Working knowledge of how to troubleshoot Dell, Lenovo, HP laptops and desktops and servers
Please send your resume to with subject ‘Technical Services Analyst_Mississauga’