Technical Application Support Analyst (Multiple positions available) 3116001

  • Company:
    Morgan Stanley
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    IT & Software

Whether you have only a few years of experience and just getting your feet wet or if you are a subject matter expert we will have a team of technical expert looking at your resume and, should it correspond to an internal need, engage with you on your particular strengths and interests. With over 1300 professionals working together, the Morgan Stanley office in Montreal is by far the largest in Canada. We are almost exclusively staffed by technology specialists, representing a solid footprint in a web of technical expertise that spans the globe: from Glasgow to Shanghai through cities as diverse as Budapest, London, Mumbai, New-York and Tokyo. Quality Assurance and Production management (QAPM) provides Quality Assurance, Event Management, Production Management, and End User services to clients within the Firm. QAPM partners with the development teams in other technology divisions to ensure seamless technology delivery to our clients. QAPM’s goal is to deliver a first-class technology platform by focusing on production stability and delivering excellent end user services. The division supports the evolution of technology platforms and tools, manage and maintain our production plant, and ensure the implementation and adherence to proper operational controls to manage risk. Application Support Analysts are responsible for ensuring optimal performance and stability of the firm’s production applications. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of Morgan Stanley’s trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation. Core Responsibilities: – Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. – Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures. – Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. – Facilitate root cause investigations and manage the implementation of corrective and preventative measures. – Partner with development teams to drive stability, operational excellence, and a culture of efficiency. – Ensure team knowledge is current and forward-looking. – Respond to regulatory and compliance issues with urgency. – Liaise with external technology vendors to coordinate changes and resolve issues. – Review, execute, and verify production changes in strict accordance with procedures defined in change documents. – Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete. – Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies. Are you actively looking? Maybe you are just curious to see if there is a better opportunity out there? Apply today Whether you have only a few years of experience and just getting your feet wet or if you are a subject matter expert we will have a team of technical expert looking at your resume and, should it correspond to an internal need, engage with you on your particular strengths and interests. With over 1300 professionals working together, the Morgan Stanley office in Montreal is by far the largest in Canada. We are almost exclusively staffed by technology specialists, representing a solid footprint in a web of technical expertise that spans the globe: from Glasgow to Shanghai through cities as diverse as Budapest, London, Mumbai, New-York and Tokyo. Quality Assurance and Production management (QAPM) provides Quality Assurance, Event Management, Production Management, and End User services to clients within the Firm. QAPM partners with the development teams in other technology divisions to ensure seamless technology delivery to our clients. QAPM’s goal is to deliver a first-class technology platform by focusing on production stability and delivering excellent end user services. The division supports the evolution of technology platforms and tools, manage and maintain our production plant, and ensure the implementation and adherence to proper operational controls to manage risk. Application Support Analysts are responsible for ensuring optimal performance and stability of the firm’s production applications. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of Morgan Stanley’s trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation. Core Responsibilities: – Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. – Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures. – Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. – Facilitate root cause investigations and manage the implementation of corrective and preventative measures. – Partner with development teams to drive stability, operational excellence, and a culture of efficiency. – Ensure team knowledge is current and forward-looking. – Respond to regulatory and compliance issues with urgency. – Liaise with external technology vendors to coordinate changes and resolve issues. – Review, execute, and verify production changes in strict accordance with procedures defined in change documents. – Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete. – Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies. Are you actively looking? Maybe you are just curious to see if there is a better opportunity out there? Apply today Who should apply? You should apply on this requisition if you have, at minimum, the following profile: – Minimum of 3 years of relevant experience – Bachelor’s degree in Computer Science or related field from an accredited college or university – Strong understanding of server, storage, message queue (MQ), and application technologies (Java, .NET, C++) – Able to troubleshoot, problem solver, analytical – Proficiency with Linux and/or Unix – Able to search log files and compose SQL queries – Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP) – Strong scripting skills, like Perl, Python, or UNIX shell. – Excellent spoken and written English communication skills. Desired Skills: – Experience providing application support for mission-critical applications – Experience managing production incidents under time pressure – Strong SQL databases experience (Sybase, DB2, Oracle) – Experience with large batch or MQ-based systems and exposure to XML messaging – Understanding of electronic and/or algorithmic trading systems – Experience with Market Data and related concepts – Good working knowledge of trading and risk management business concepts – Working knowledge of FIX protocol – Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case) – ITIL v3 Certification Knowledge of French and English are required. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Who should apply? You should apply on this requisition if you have, at minimum, the following profile: – Minimum of 3 years of relevant experience – Bachelor’s degree in Computer Science or related field from an accredited college or university – Strong understanding of server, storage, message queue (MQ), and application technologies (Java, .NET, C++) – Able to troubleshoot, problem solver, analytical – Proficiency with Linux and/or Unix – Able to search log files and compose SQL queries – Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP) – Strong scripting skills, like Perl, Python, or UNIX shell. – Excellent spoken and written English communication skills. Desired Skills: – Experience providing application support for mission-critical applications – Experience managing production incidents under time pressure – Strong SQL databases experience (Sybase, DB2, Oracle) – Experience with large batch or MQ-based systems and exposure to XML messaging – Understanding of electronic and/or algorithmic trading systems – Experience with Market Data and related concepts – Good working knowledge of trading and risk management business concepts – Working knowledge of FIX protocol – Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case) – ITIL v3 Certification Knowledge of French and English are required. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.