City: Toronto Title: Specialist, Identity & Access Management – 6 Month Contract Salary: N/A Summary: DYNAMIC COMPANY LOOKING FOR A SPECIALIST, IDENTITY & ACCESS MANAGEMENT. Our client has an exciting opportunity for a professional to take their company to the next level. Specialist, Identity & Access Management – 6 Month Contract About the Opportunity Data entry into various tech systems: Office 365, remedy, active directory – adding and populating security groups Some troubleshooting required File server permission Mostly email communication and some over the phone Team split into responsibilities: onboarding, offboarding, general service request (mailbox access), incident management and will be cross trained Receive requests from hiring managers (or their delegates) with initial provisioning information for new hires or modifications to existing users (by email or phone) Use appropriate tools (e.g., Ticketing system, User Roles Matrix) to determine role, appropriate level of access to applications, and equipment requirements Compile and send list of equipment and access to be provided to requester and request confirmation Monitor Service Level achievement and proactively escalate tickets as required Monitor onboarding service request and ensure the execution is proceeding Monitor off boarding service request and ensure the execution is proceeding Complete relevant access and equipment forms if any gaps are found Monitor service tickets/work orders for provisioning of access rights, hardware/software, phones, printers, wireless devices, and RSA Tokens and assign work to appropriate groups/team members Manage completion of requests by appropriate TSG and other groups to meet SLA timelines Follow-up when needed to ensure testing of application access is done As required, provide relevant, timely updates to the requester on the status of provisioning a new user with access rights, applications and equipment on behalf of TSG groups (e.g., Procurement, IT Operations, IT Applications, Deskside) Participate in projects as necessary Substitute or cover other Coordinators as needed About You 2+ years of experience working in a Service Desk Tier I or customer service capacity Post-secondary education a requirement A good command of Active Directory and Microsoft Suite in general Education in line with Systems Administration or equivalent an asset Technical skills: Active Directory Microsoft Exchange Office 365 knowledge an asset Remote access technology Exposure to Remedy (or other) service request ticketing system an asset Intermediate/advanced Microsoft Excel How to Apply Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #22314 . You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. About Lannick Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com .