Spa Experience Coordinator

  • Company:
    Fairmont
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Customer Service

Spa Experience Coordinator First impressions are everything As a Spa Experience Coordinator with TheWillowstream Spa,you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care intreatment selection and knowledge of thespa will ensure our guests have a lasting memory of their visit. Hotel Overview: Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour . In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world’s discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views. Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on the picturesque West Coast of Canada, Fairmont Empress is the ideal starting point to explore the stunning natural beauty of Vancouver Island. Summary of Responsibilities Handle all Guests in a professional, courteous manner and serve as the facility’s first impression to Guests and members The Experience Coordinator is responsible for the overall operation of the reception area, telephones Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance Greet members and Guests in a friendly and efficient manner Escort Guest as required Knowledgeable about all aspects of treatments and the facility Knowledgeable in a spa therapy Provide information and literature about facility in person and via telephone Control entry into all areas of facility by restricting all unauthorized individuals Collect moneys or other suitable payment from clients for all services rendered Operate point of sale system Treatment bookings/scheduling Carry out any other duties and responsibilities as assigned Spa Experience Coordinator First impressions are everything As a Spa Experience Coordinator with TheWillowstream Spa,you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care intreatment selection and knowledge of thespa will ensure our guests have a lasting memory of their visit. Hotel Overview: Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour . In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world’s discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views. Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on the picturesque West Coast of Canada, Fairmont Empress is the ideal starting point to explore the stunning natural beauty of Vancouver Island. Summary of Responsibilities Handle all Guests in a professional, courteous manner and serve as the facility’s first impression to Guests and members The Experience Coordinator is responsible for the overall operation of the reception area, telephones Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance Greet members and Guests in a friendly and efficient manner Escort Guest as required Knowledgeable about all aspects of treatments and the facility Knowledgeable in a spa therapy Provide information and literature about facility in person and via telephone Control entry into all areas of facility by restricting all unauthorized individuals Collect moneys or other suitable payment from clients for all services rendered Operate point of sale system Treatment bookings/scheduling Carry out any other duties and responsibilities as assigned Qualifications: Minimum of 2 years experience in spa industry or hospitality Diploma or Degree in hospitality or related field an asset Computer literacy in Microsoft Office, Word, Excel Excellent communication skills, both written and spoken Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Must be able to lift and carry heavy loads Visa Requirements: Must be legally eligible to work in Canada APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountabilityand Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits Qualifications: Minimum of 2 years experience in spa industry or hospitality Diploma or Degree in hospitality or related field an asset Computer literacy in Microsoft Office, Word, Excel Excellent communication skills, both written and spoken Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Must be able to lift and carry heavy loads Visa Requirements: Must be legally eligible to work in Canada APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountabilityand Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits ColleagueColleagueFull-timeFull-timeRotating / Shift WorkRotating / Shift WorkNoNoOngoingOngoingEMP00944EMP00944