Trump National Doral Miami
The Receptionist will report to the Director and/or Asst. Director or Supervisor.
The Facility Receptionist is responsible for greeting residents, guests or members. The Facility Receptionist is expected to maintain bookings and process cancellations. The Facility Receptionist must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the members/guest of the facility. They are to help members/guests with their queries. This gives a personal touch and makes the client feel more welcome. They should also be able to handle dissatisfied members/guests. Additionally, the Facility Receptionist may need to process transactions and handle money and contribute to facility cleanliness.
Essential Job Duties:
Ensures the “WTS International Experience” for guests by maintaining the standards set in WTS’ Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
Adheres to policies of WTS International.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy.
Follows all SOPs and procedures that apply to the front desk and customer service.
Enrolls members and guests in programs.
Makes reservations for events, classes and services, as applicable.
Receives payments for goods and services and properly accounts for the money.
Reconciles daily sales, deposits, and receipts, when applicable. Processes gift certificates and hotel charges, as applicable.
Greets each and every guest with a smile and direct eye contact.
Informs facility manager of any member, guest, or facility issues.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc.
Ensures proper coverage when it’s necessary to leave the area.
Informs co-worker(s) of pertinent information at the end of the shift.
Maintains and updates staff communication book.
Keeps area clear of clutter and personal effects
Reports any incident or accident to management.
Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Other duties as assigned
Previous customer service experience, preferably in the hospitality industry.
Previous experience handling money.
Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments/services to guests.
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure.
Must be comfortable with product recommendation.
Proficient in appropriate computer skills and office equipment
High School Diploma or GED.