Trump National Doral Miami
The Attendant will report to the Director and/or Asst. Director or Supervisor.
The Attendant is primarily responsible for providing quality customer service; maintaining of the facility, including outdoor areas, if applicable; and providing a safe, clean and comfortable environment.
Essential Job Duties:
Ensures the “WTS International Experience” for guests by maintaining the standards set in WTS’ Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
Adheres to policies of WTS International.
Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
Restocks all linens in locker rooms and appropriate guest areas.
Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
Escorts members/guests to changing areas in a courteous and timely manner.
Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
Performs laundry duties, if applicable, including washing, drying, and folding linen.
Ensures all areas are clean and replenishes supplies as needed.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Reports any incident or accident to management.
Greets each and every guest with a smile and direct eye contact.
Informs facility management of any member, guest, or facility issues.
Other duties as assigned
Previous customer service experience, preferably in the hospitality industry.
Ability to have conversations with members/guest so that information that is conveyed is understood.
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure.
High School Diploma or GED.
Physical Requirements/Miscellaneous Requirements
Availability When Facility Is Open:
This could include nights, weekends, and holidays.
Ability to stand for long periods.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
This position required the ability to balance, stoop, crouch, reach, stand, walk, push, pull, lift and carry.
This position will require the following physical requirements:
fingering, grasping, repetitive motions, seeing, hearing, and visual acuity.
The employee will be required to operate the following tools: mops, brooms, vacuum cleaners
The employee may be required to be exposed to noise and mechanical hazards.
The employee may occasionally lift and/or move up to 40 pounds.