Trump National Doral Miami
Shuttle driver transports
our guests, members, and visitors inside the resort. They perform it with the highest service to ensure guest satisfaction
EXAMPLES OF DUTIES:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of the hotel. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Follows all of Trump Hotel Collection Service basics.
Must be able to sit down for the entire shift.
Must be able to lift up to 40 lbs.
Anticipate guests’ needs, respond promptly and acknowledge all guests
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas and vehicles.
Attend Shift Lines ups.
Inspect vehicle for damage; document required repairs.
Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels).
Inspect vehicle for cleanliness, inside and out; rectify any deficiencies.
Communicate vehicle maintenance needs to Manager on Duty.
Obey all traffic and driving regulations.
Remain on scheduled route at all times. GPS system must be on the entire time.
Ensure the safety of all passengers and their belongings.
Drive the vehicle to transport guests/members to and from designated destinations.
Meet and greet designated passengers for pick up areas.
Communicate any delays, problems and passenger needs with the hotel by radio, using proper codes.
Load/unload passengers’ luggage into/out of the vehicle, if necessary.
Maintain conversation with passengers according to their needs.
Follow designated procedures for vehicle breakdowns and accidents.
Ensure security of vehicle keys.
Park vehicle in designated location when not in use.
Charge the Golf Carts properly and ensure that the shuttle bus has gas the entire time.
Immediately report to Loss Prevention and Manager on Duty for any accidents.
Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
High School graduate or equivalent required.
Must have experience in luxury customer service.
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.