Lafargein Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions. From the use of alternative materials and recycling to renewable energy,Lafarge”s focus is to develop innovative products that can contribute towardsustainablyconstructed building solutions. Lafarge takespersonal growth and developmentto heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you.Building Better Citiesis what we do. ComeBuild a Better Careerwith us! More information can be found atwww.lafarge-na.com/careers.The Dispatcher schedules and dispatches orders, providing excellent customer service to ensure customer satisfaction, minimize delivery costs and promote company sales. Communicates effectively and respectfully with Drivers, Field Staff and Plant Teams, through means of radio, GPS and telephone.Review orders to make sure they are accurate and identify if they contain any special conditionsManage incoming phone calls (Drivers, QC, Plant Team, Sales)Exercising judgment while abiding to specifications of standard practicesInform customers of all relevant company policies including will calls, additional products and driver responsibilitiesInform customer of warnings concerning product hazards, load limits, vehicle weights and limitationsSchedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout daySchedule workforce following the guidelines of the Teamster Collective Agreement with regards to seniority, 40hr rule, etc.Provide support and knowledge for drivers; directions, site details and project informationMonitor driver performance, and advise supervisor of any issuesProactively contact customers when orders are not going to be as scheduled. Contact customer with as much advanced notice as possibleAssign drivers other duties when it is known that they will not be required for an extended period of time. (i.e. Wash/Clean Truck)Ensure that trucks are properly proportioned throughout the plant network to ensure plant load points are being utilizedMonitor customer pour rates and make adjustments accordinglyLog daily issues (events) in daily distribution logReport any GPS issues to Logistics SupervisorDevelop solutions to problems as they arise (rejected loads or threats of rejected loads, trucks stuck on site for too long, etc…)Manage and pull required travel permits for trucks travelling out of Calgary limitsWork with Maintenanceto schedule CVIP”s, services, and breakdownsUpdate Truck board to ensure accurate location and status of mixer trucksOther duties as assignedStrong phone skillsGood active listening skillsStrong data entry skillsCustomer focus and adaptability to callerAbility to multitask, set priorities and manage time effectivelyDetail orientedAble to think quickly and develop solutions to service the customer when things go off planConcrete knowledge or willingness to learn concrete knowledgeAbility to learn quickly in highly fluid environmentWhy work for us?Working forLafargeoffers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more! More information can be found at:www.lafarge.caWe thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.