Service Writer

  • Company:
    Inacre Conseil inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    8 hours ago
  • Category:
    Automobile

Do you have 2 years customer service experience in the automotive or powersports equipment retail sector? Do you have a passion for Powersports equipment? Bennett Powersports is looking for a technical minded and customer-oriented Service Writer to join their team in Oshawa! The Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs. The main responsibilities and tasks of this role include: Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer. Responding to customer inquiries in a timely manner, over the phone and in person. Understanding customer needs and provides them with a complete solution. Manages customer concerns and problems promptly. Deals with challenging situations in a professional manner. Completes and reviews repair orders with customers. Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time. Acts as liaison between customers and technicians and manages the status of work orders. Schedules service and repair appointments. Operates computerized work order systems. PLEASE NOTE: If you are having problems applying through the portal, please send resume directly to [email protected] OR refer directly to Inacres job board: https://inacre.ca/en/candidats/emplois/












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