Service Supervisor (Afternoon Shift)

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Customer Service

Hamilton, ON, Canada
Job ID#:
Reporting To:
Product Support Manager
Do you have high integrity and strong work ethic?  We are seeking an experienced Service Supervisor (Afternoon Shift) to provide efficient, knowledgeable and professional customer service both personally and through strong team leadership.  This leader is responsible for also providing direction to the Shop Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.
Key Accountabilities
Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives 
Ensure all employees comply with established customer safety rules
Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
Create quotes and review and prepare invoices for internal and external customers
Manage work-in-progress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
Work with a sense of urgency and foster a team environment to encourage growth
Key Qualifications
Post Secondary Education with a technical focus and up to 3 years experience in a supervisory position within a shop environment
Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
Customer centric with strong leadership, efficient coaching and effective team building skills
Exceptional communication, relationship development and interpersonal skills
Ability to drive sales with strong negotiation, analytical and organizational skills
Mindset for continuous improvement, excellent problem solving and conflict management skills
Proven business and financial acumen with effective decision making
Sense of urgency, independent and a team player with high initiative and integrity
Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
Computer and systems literate with proficiencies in Microsoft Applications including Excel, Word and Outlook
Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
Willing and able to work flexible hours in support of the business needs
Valid Driver’s Licence and clean Driver’s Abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont is committed to accommodating employees with disabilities.