Service Delivery Manager, IT, Potash (Temporary)


  • Company:
    Nutrien LTD
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    6 days ago
  • Category:
    IT & Software

Service Delivery Manager, IT, Potash (Temporary), Saskatoon, SKAt Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agricultureretailnetwork that services over 500,000 growers.We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion. Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career while earning a competitive salary and great benefits.Reporting to the Senior Director, IT, NPK, the Service Delivery Manager, IT, Potash, will be responsible for ensuring project success by facilitating communication between Potash IT and other Nutrien Teams. The position requires building and maintaining trusted relationships with Corporate IT, Nitrogen, Phosphate, and Potash (NPK) IT and site stakeholders, to align IT and the business, align best practices across the sites, and standardize processes and procedures. The successful candidate will be flexible/adaptive, and accepting of change and adjusting to new priorities.The scope of this role includes responsibility for the advancement and support of technology on the site administrative networks including end-user technology (i.e. workstations, laptops, tablets, mobile devices, printers), infrastructure (i.e. LAN, WAN, server, storage, voice, video), desktop applications (i.e. Microsoft Office), security (camera and badge systems) and corporate andlocally hosted applications. This position will be required to travel frequently to the six Potash locations in the province of Saskatchewan.What you will do:Facilitate communication between Potash IT and other Nutrien teams and customer stakeholder groups.Clearly articulate the vision, direction, and the plan for the function to all stakeholders.Promote and facilitate communication between the business and all IT teams (Corporate and NPK sites) to influence business and IT strategies and alignment. Promote standardization at all technical levels. Short and long-term planning: develop business cases for technology projects that enable future capabilities, enable business projects, and eliminate technical debt. Seek opportunities for cost reduction through coordination of consolidated purchasing across assigned sites, in collaboration with those responsible for other NPK sites. Responsible for the quality implementation and support of potash site IT systems.Ensure systems are designed, implemented, and supported in accordance with center-led IT standards.Ensure procedures are in place, following industry best practices and Nutrien IT standards, for system security, efficient system operations, routine maintenance, upgrades, and enhancements. Ensure accurate documentation for all supported systems is current and accessible by authorized personnel.Interact with the end-user community to ensure business needs are being met by IT.Ensure support processes are implemented and followed for a 24×7 environment. Keep up-to-date with the emerging technological and business methods to best support needs of the sites.Responsible for managing risk for the potash IT function.Regularly assess risk and develop risk mitigation plans for all supported technologies, ensuring the confidentiality, integrity, and accessibility needs of the organization are met. Ensure IT infrastructure supports business requirements (e.g. failover, service level expectations).Proactively assess the risk of proposed new technology assets. Develop and maintain a stakeholder list and communication plan to ensure the right messages to the right people in a timely manner. Work closely with Corporate IT, NPK IT, and site stakeholders to ensure timely and accurate communication regarding business needs and new project requests. Facilitate communication between NPK sites to identify shared requirements and opportunities for common solutions.The scope of this role includes responsibility for the advancement and support of technology on the site administrative networks including end-user technology (i.e. workstations, laptops, tablets, mobile devices, printers), infrastructure (i.e. LAN, WAN, server, storage, voice, video), desktop applications (i.e. Microsoft Office), security (camera and badge systems) and corporate andlocally hosted applications.This position will be required to travel frequently to the six Potash locations in the province of Saskatchewan.What you will bring:Strong interpersonal skills – adept at building and maintaining strong working relationships and collaborating and communicating effectively in a business environment. Knowledge of the industrial plant sites, operations, and inter-dependency of departments. Proven ability to develop consensus among diverse teams.Excellent facilitation skills.Proven experience developing goals for teams and individuals.Experience aligning the function with the needs of the business – developing short term plans, long term plans, business cases and proposals.Safety Leadership – Promote safety first in all we do.Degree or diploma from a recognized university or technical school in Computer Science.10 or more years of related IT experience.The person in this position will have a proven history of continuous training in leadership, technology, financial management and communications. Recommended – Leadership Training, Project Management Training, Technical Certifications. Example – CCNA (Cisco Certified Network Administrator), MCSE (Microsoft Certified Systems Engineer).Are you a good match? Apply today!Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristicsThis job will remain posted until filled.You may be required to undergo a background check and substance test in accordance with Nutrien policies. While we appreciate all applications we receive, only candidates under consideration will be contacted.To stay connected to us and for the latest job postings and news, follow us on: LinkedIn,FacebookandTwitter