Senior Research Manager

  • Company:
    Maru
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Customer Service

Maru/Matchbox, a Maru Group company, has been pushing the boundaries of the customer market insights space for over a decade. Unifying deep sector expertise with cloud-based customer insights communities, we take a results-focused, consultative approach to helping clients better understand what motivates their customers and influences their markets, so they can act decisively and win.SENIOR RESEARCH MANAGER We are seeking a Senior Research Manager in our Toronto office who will hold an important client-facing position leading & supporting innovative research as part of our Consumer Insights team. As a member of our rapidly growing Consumer Insights Research practice, you will have direct influence on our future growth and success by managing existing strategic client engagements including proposals, research design, analysis, recommendations and presenting results. As an accomplished and respected research and industry consultant with proven experience in using both quantitative and qualitative methodologies to address critical business objectives, you will have a reputation for impeccable client management, creativity, attention to detail and strategic insight in the delivery of research results and consultative recommendations – in short, providing proactive, creative, and enthusiastic service that wows your clients.Responsibilities:Lead multiple moderate to complex research engagements, serving as key client contact and proactively investigating client needs, communicating study progress, and resolving any issuesInitiate strategic and creative delivery of research design, analysis and reportingUnderstand the appropriate use of advanced analytics, sampling and weightingConduct client presentations, workshops and data discussions to ensure project successEnsure hands-on quality control throughout the entire project process, including effective financial management so that projects/accounts are profitableAbility to write enticing proposals to win, retain and grow accountsExperience with wide range of research methodologies and techniquesExperience:4+ years related work experience in marketing research with a minimum of 2years’ experience on the supplier sideAbility to design studies, write questionnaires and plan/ create insightful and actionable reportsBA/BS requiredExperience working with a variety of online research methodsExperience managing multiple projects simultaneouslyAbility to coordinate other research and operations staff and delegate completion of individual tasksProven track record of managing all aspects of quantitative research project workExcellent written and verbal communication skillsProficient use of PowerPoint, Word and Excel. Will need an appreciation of computer systems and a good knowledge of MS Word, Excel and PowerPoint.Past experience with community panel management and online qualitative research a plusPrevious experience working with CPG, Retail, and/or QSR/Full-service restaurant clients an assetExperience with qualitative research techniques and/or in-person and online moderation is also an assetWhat’s in it for you? Working with top clients in the CPG industryJoining a dynamic team of leading Researchers A great company culture focused on Collaboration and Learning Social Hours, 3 weeks vacation, RRSP matching, Wellness Program, Tenure Awards, and the list goes on… Ready to join an amazing, growing team? Let”s chat! If this sounds like the perfect opportunity for you we invite you to apply online now. Please note that due to the high volume of applications received only short-listed candidates will be contacted. We thank you for your interest in Maru/Matchbox and encourage you to constantly check our website for a list of all current opportunities.Maru/Matchbox is an equal opportunity employer