Senior Network Operations Specialist

  • Company:
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    1 month ago
  • Category:
    IT & Software

*Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto or Winnipeg*Who we are:Great-West Life is a leading Canadian insurer, focused on improving the financial, physical and mental well-being of Canadians. For more than 125 years, our customers across Canada have trusted us to provide for their financial security needs and deliver on the promises we have made. Together with our subsidiaries London Life and Canada Life, we serve the financial security needs of 13 million people across Canada.At Great-West Life, we believe in improving the financial, physical and well-being of all Canadians. The foundation of our strategy is placing the customer at the centre of everything we do. A key element of this strategy is transforming the customer experience.What we’re building:An important part of putting our customers at the centre is ensuring that we provide quality IT services and support to the business which arms them with the tools required to better service our customers.The Network Operations team is primarily responsible for the following:Incident management – incidents from priority 1 through 4, always on the front line to respond to service outages, implementing break-fix ensuring the service is restored within the committed SLA. Problem Management – permanent resolution after the break-fix implementation.Change Management – All changes that are stemmed either during the incident/problem management process, or direct requests from various business units. Network infrastructure deployment –Ownership of the new infrastructure deployment from Design Engineering team after the network design and initial 15% of the deployments are completed. Network vitality deliverables – Ongoing review and assessment of the network stability, steady-state hardware and software upgrades to improve network stability and resiliency.This network connects a primary data center with multiple Canadian head offices and hundreds of regional offices. Our technology base includes:Cisco Nexus Switching & RoutingCisco ACICisco/Checkpoint Firewall and VPNInternet technologies (DNS, SMTP, OSPF, etc)Radware & F5 Load balancers Aruba/Cisco WirelessSolarwindsWhat you’ll do:Maintain and support for a 7×24 core network environment, this includes all data centers, head offices and Canada-wide remote offices. May include evening and weekend pager support on a rotational basis.Build, deploy and operate the enterprise wide network following the industry standard design and support best practicesDocumentation of operational and recovery proceduresProvide technology leadership to business partners and IS staffProvide technical expertise to projects and support teams with emphasis on constructing solutions through integration of infrastructure and applications including 3rd party productsSupport the development of implementation strategies and plans including identification of technical work packages, dependencies, estimates and schedulesWho you are:Degree/diploma in technology related discipline or equivalent combination of education and experience5-7 years experience of implementing and operating Network technology infrastructureCisco, Checkpoint, Aruba, f5 and/or Radware training/certification would be an assetExcellent analytical and problem solving skillsProven ability of following ITIL best practices on incident management, break-fix, permanent resolution, problem management and change managementSolid communications and interpersonal skillsProven ability to write effective documentation that is clear and meaningfulAbility to work effectively in a team environmentAbility to script/automate Network tasks would be an assetEffective internal consulting skills with a strong customer service orientationAttention to detail and effective planning and organizational skillsAbility to troubleshoot complex network issues and perform capacity planningExceptional in facilitating change management and driving resultsFosters and provides visible key leadership across the organizationWhat really sets you apart:At Great West Life, we are in process of building an application centric infrastructure that will help migrating all our core applications from the legacy system to this state of art technology. Being part of Network Operations, you will have a unique opportunity to not only maintain, support and stabilize the brown field (existing network infrastructure) but you will also get your exposure to the newly built application centric environment, you will lead the critical tasks of migrating brown field segments over to the green field (ACI Network).What you’ll like about working here:We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth. We provide a total rewards package that is competitive and consistent with our core values. Our variable incentive and compensation programs support our performance culture by rewarding our high achieving teams and individuals. Our health and dental benefits are flexible and comprehensive to suit a variety of needs.We also offer an employee pension plan, a share purchase plan, group RRSPs, discounted home and auto insurance and preferential rates for home mortgages.<*LI-NL1>#Featured2018