Senior Manager, Special Accounts

  • Company:
    BMO Harris Bank
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Business / Mgmt

The successful Candidate will maintain & enhance shareholder value through effective management of a diverse portfolio of high risk commercial accounts (Approximately 250 accounts aggregating to under $250MM) · Responsible for the achievement of various financial and account management objectives including assisting the Bank in staying within it’s Loan Loss Budget . · Lead and develop a team of Account Managers and support personnel who are dedicated to the protection of the Bank’s assets and the cost effective recovery of funds where unacceptable risk is apparent. · Ensure the development of sound business practices to reduce the Bank’s loss exposure in high risk accounts by developing appropriate account strategies.These strategies may include: patient care, repatriation, exit, or enforcing our security. · Constantly strive to improve quality, liquidity and profitability of the assigned portfolio and ensure accounts are dealt with in a timely manner. · Support BMO’s Customer Experience vision while remembering sometimes we need to be “firm but fair”. · Represent the Bank’s key source of expertise both internally and externally in dealing with escalating risk situations, providing advice and guidance to other groups · Facilitate the trainingand coaching of the SAMU team · Represent the Bank in an external setting among insolvency professionals and the overall insolvency community, keeping executives and other Banking groups apprised of key matters that are of potential impact to the Bank. Portfolio Management 40 – 50 % · Monitor performance of the portfolio under his/her functional supervision · Utilize his/her management expertise and credit knowledge to resolve financially challenged accounts by returning them to acceptable risk levels, or alternatively pursue an exit strategy · Ensure the assigned Commercial discretionary limits for him herself and his/her team are applied in a prudent and acceptable manner in accordance with Bank policy · Proactively manage the resource needs and skill requirements to meet the ongoing flow of work, ensuring a proper balance and capacity Account Management 30 – 40 % · Accountable for the successful negotiation and execution of account strategies with the objective of minimizing the Bank’s exposure to loan losses and maximizing recoveries, including professional fees & interest · Conduct initial assessment of accounts to determine risk and early action requirements, assigning Account management responsibility · Ensure the development of early action plans to achieve timely work-out & or rehabilitation, ensuring actions are both cost-effective and dynamic to evolving circumstances. · Foster and maintain cost-effective ongoing working relationships with outside professionals (receivers, consultants, lawyers) and monitor their performance on a value for money basis · Maintain an ongoing awareness of potential lender liability risks and any other sensitive issues, taking appropriate protective action/counter measures · Develop and maintain co-operative and professional business relationships with customers through forthright communication and influential negotiations i.e.trust, openness, credibility · Initiate and support the decision making process for higher dollar accounts, ensuring any sensitive or substantive issues are raised to appropriate levels in the organization. Business Planning & Improvement 5 – 10 % · Continuously review and improve the ‘way we do business’ through productivity and performance enhancements to core work processes & information systems · Keep abreast of industry trends as well as the economic, social & political issues impacting the Bank’s commercial portfolio, ensuring full consideration is given to all external factors in the planning process. workforce planning to anticipate and mitigate human resource risk · Develop longer term strategies and annual business plans budgets · Establish and achieve financial goal People Management 15 – 20% · Lead and direct the SAMU function on a regional basis, ensuring highly professional and ethical conduct · Provide clear roles, objectives and performance feedback · Provide on-the-job training and professional development · Establish and monitor explicit standards of performance and conduct performance reviews · Build effective and cohesive team(s) ; actively share information and knowledge · Coach subordinates in decision making process and customer relationship management · Ensure capable replacement/expansion options are readily available Professional Development Expertise 5% · Participate in ongoing professional development for self. · Keep up-to-date on financial services industry, socio-economic trends, new legislation and evolving case-law as it impacts realization/insolvency. Share expertise with others providing guidance and advice to other internal groups and demonstrate ‘best practice’ to customers & team. · Develop & maintain excellent relationships with the legal & insolvency community The successful Candidate will maintain & enhance shareholder value through effective management of a diverse portfolio of high risk commercial accounts (Approximately 250 accounts aggregating to under $250MM) · Responsible for the achievement of various financial and account management objectives including assisting the Bank in staying within it’s Loan Loss Budget . · Lead and develop a team of Account Managers and support personnel who are dedicated to the protection of the Bank’s assets and the cost effective recovery of funds where unacceptable risk is apparent. · Ensure the development of sound business practices to reduce the Bank’s loss exposure in high risk accounts by developing appropriate account strategies.These strategies may include: patient care, repatriation, exit, or enforcing our security. · Constantly strive to improve quality, liquidity and profitability of the assigned portfolio and ensure accounts are dealt with in a timely manner. · Support BMO’s Customer Experience vision while remembering sometimes we need to be “firm but fair”. · Represent the Bank’s key source of expertise both internally and externally in dealing with escalating risk situations, providing advice and guidance to other groups · Facilitate the trainingand coaching of the SAMU team · Represent the Bank in an external setting among insolvency professionals and the overall insolvency community, keeping executives and other Banking groups apprised of key matters that are of potential impact to the Bank. Portfolio Management 40 – 50 % · Monitor performance of the portfolio under his/her functional supervision · Utilize his/her management expertise and credit knowledge to resolve financially challenged accounts by returning them to acceptable risk levels, or alternatively pursue an exit strategy · Ensure the assigned Commercial discretionary limits for him herself and his/her team are applied in a prudent and acceptable manner in accordance with Bank policy · Proactively manage the resource needs and skill requirements to meet the ongoing flow of work, ensuring a proper balance and capacity Account Management 30 – 40 % · Accountable for the successful negotiation and execution of account strategies with the objective of minimizing the Bank’s exposure to loan losses and maximizing recoveries, including professional fees & interest · Conduct initial assessment of accounts to determine risk and early action requirements, assigning Account management responsibility · Ensure the development of early action plans to achieve timely work-out & or rehabilitation, ensuring actions are both cost-effective and dynamic to evolving circumstances. · Foster and maintain cost-effective ongoing working relationships with outside professionals (receivers, consultants, lawyers) and monitor their performance on a value for money basis · Maintain an ongoing awareness of potential lender liability risks and any other sensitive issues, taking appropriate protective action/counter measures · Develop and maintain co-operative and professional business relationships with customers through forthright communication and influential negotiations i.e.trust, openness, credibility · Initiate and support the decision making process for higher dollar accounts, ensuring any sensitive or substantive issues are raised to appropriate levels in the organization. Business Planning & Improvement 5 – 10 % · Continuously review and improve the ‘way we do business’ through productivity and performance enhancements to core work processes & information systems · Keep abreast of industry trends as well as the economic, social & political issues impacting the Bank’s commercial portfolio, ensuring full consideration is given to all external factors in the planning process. workforce planning to anticipate and mitigate human resource risk · Develop longer term strategies and annual business plans budgets · Establish and achieve financial goal People Management 15 – 20% · Lead and direct the SAMU function on a regional basis, ensuring highly professional and ethical conduct · Provide clear roles, objectives and performance feedback · Provide on-the-job training and professional development · Establish and monitor explicit standards of performance and conduct performance reviews · Build effective and cohesive team(s) ; actively share information and knowledge · Coach subordinates in decision making process and customer relationship management · Ensure capable replacement/expansion options are readily available Professional Development Expertise 5% · Participate in ongoing professional development for self. · Keep up-to-date on financial services industry, socio-economic trends, new legislation and evolving case-law as it impacts realization/insolvency. Share expertise with others providing guidance and advice to other internal groups and demonstrate ‘best practice’ to customers & team. · Develop & maintain excellent relationships with the legal & insolvency community Knowledge and Skills: – 10 to 12 years commercial lending experience. – In-depth knowledge of commercial lending philosophies, principles, practices and procedures. – Qualified in the Account Manager minimum Grade 8 job standard with Commercial Discretionary Lending limits. -Leadership qualified- coaching, mentoring, performance evaluations – Self initiative required and must work effectively without close day to day supervision. – Clear, concise written and oral communication skills. – Strong PC skills, Windows, Pathway Connect, Commercial Connect/CWL, Livelink and Optimizer. – Bilingual (French and English) We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. Knowledge and Skills: – 10 to 12 years commercial lending experience. – In-depth knowledge of commercial lending philosophies, principles, practices and procedures. – Qualified in the Account Manager minimum Grade 8 job standard with Commercial Discretionary Lending limits. -Leadership qualified- coaching, mentoring, performance evaluations – Self initiative required and must work effectively without close day to day supervision. – Clear, concise written and oral communication skills. – Strong PC skills, Windows, Pathway Connect, Commercial Connect/CWL, Livelink and Optimizer. – Bilingual (French and English) We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. Risk ManagementRisk ManagementCanada-Quebec-MontrealCanada-Quebec-MontrealERPM-X000073ERPM-X000073full-timefull-time10/11/1810/11/1810/25/1810/25/18