Senior Manager, Product Management, Credit Cards

  • Company:
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Business / Mgmt

DEPARTMENT SUMMARY:The Product department develops exceptional products that are consistent with the Bank’s mission and strategy, and delivers great experiences for our clients. Specifically, the department builds value propositions to deliver against a competitive product roadmap, manages the profitability and usability of our existing suite of offerings, and partners with key departments to ensure an exceptional client experience. Payments & Lending covers four product groups; Chequing/Debit, Unsecured Lending, Credit Cards, and Secured Lending.ROLE PURPOSE:The Senior Product Manager of Credit Card Products ensures that Tangerine’s credit card products support the strategic direction of our brand, delivers on initiatives to meet our volume and profitability goals and deliver a wow experience in addressing the needs of Canadians. The successful incumbent will lead a team in collaboration with marketing and other partners across the organization in the development and implementation of new credit card products and a roadmap for potential product changes and launches. The Senior Product Manager will report directly to the Director of Credit Cards.ROLE ACCOUNTABILITIES:Develop and maintain a deep understanding of client needs, attitudes and behaviours by thoroughly understanding the results of our initiatives, and regularly listening to clients to develop a deep understanding of their buying processIdentify and build the case for the critical product success factors that will make our credit card valuable to clients and profitable for the BankLead the development and monitor the implementation of credit card initiatives that supports our brandUnderstand, build strategies and lead key actions to improve the acquisition, conversion and client satisfaction numbers for credit card productsLead initiatives within the credit card product team to drive out incremental, evolutionary and disruptive innovations within the card business with focus on products and client facing processes across web, phone, café and paper channels. Lead the development of project requirements and business cases to apply client and staff insights to disrupt the market and outsmart the competitionComplete business casing and build relationships in support of gaining support and the necessary resources to execute savings product launches and improvementsLead deliveries in collaboration with various other teams (i.e. IT, Marketing, Sales, etc.) throughout the organization to implement recommendations that strengthen credit card product features, positioning or processesPresent reports to the Executive on credit card product results, plans and strategyResponsible for understanding and complying with the Regulatory Compliance Framework including the Anti-Money Laundering/Anti-Terrorist Financing and Sanctions Policy and all AML related policies, procedures and controls within the departmentOther duties as assigned.MINIMUM QUALIFICATIONS:Education/ExperienceGraduate Degree in Business5-7 years of product development experienceExperience winning business case approval and following through to successful implementationSpecialized KnowledgeThorough understanding of credit card products, key success factors and the regulatory environment surrounding themTechnical SkillsStrong analytical and interpersonal skillsWORKING CONDITIONS:The Senior Product Manager, Credit Card Products will be working in a traditional office environment and may be subject to special working conditions as needed by the business. Special working conditions may cover a range of circumstances from regular evening and weekend work, overtime, shift work, working outdoors and/or working with challenging clients.DIRECT REPORTS:1-2 Direct ReportDISABILITY ACCOMODATON:Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.MANAGING RISK:All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.MANAGEMENT COMPLIANCE ACCOUNTABILITIESAll managers and above at Tangerine are responsible for understanding and complying with the Regulatory Compliance Framework including the Anti-Money Laundering/Anti-Terrorist Financing and Sanctions Policy and all AML related policies, procedures and controls within the department.Tangerine is an equal opportunity employer.