The Sales Associate represents Things Remembered to our customer. This position has primary responsibility for customer satisfaction, generating sales, engraving, housekeeping, merchandising, Point-of-Sale operations and loss prevention, in adherence with all company/store standards.*Demonstrates success in selling. Uses selling techniques such as add-on sales and describing engraving information to customers to enhance salesmanship and reach store and individual sales goals. This requires constant standing and walking to work with customers and show them merchandise.*Is proficient in the basic skills of store operations: engraving; performance of all register transactions; and equipment maintenance. This requires constant standing at the register and equipment as well as occasional squatting and kneeling.*Participate in store activities of stocking, processing incoming and outgoing merchandise shipments. This requires constant standing and walking, occasional squatting and kneeling, frequently lifting & carrying up to 10 lbs and occasionally 11-30 lbs, as well as frequently climbing a 3-foot ladder working with arms overhead and occasionally using a 3-10-foot ladder to work with arms overhead.(*Essential Functions)Has previous retail or customer service experience, preferably in a selling environmentUnderstands basic retail concepts: selling, visual merchandising, and loss preventionUnderstands the importance of and is motivated by achieving sales goals and continually strives to increase salesDemonstrates effective interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct mannerAbility to listen/read and accurately transcribe and verify customer message specifications onto engraved merchandise.Relates to all customer segments and creates a good first impressionManages multiple tasks and time effectivelyWorks as part of a teamMaintains a high energy levelIdentifies the specific needs of the customer and suggests appropriate gift items.Accepts suggestions and criticism in a positive manner and acts on them appropriatelyUnderstands importance of teamwork in the storeDisplays pride, self-confidence and a positive attitudeIs an active learner who takes responsibility for personal developmentHas a strong work ethic and sense of personal responsibilityIs goal-orientedAbility to work unsupervisedDisplays flexibility to work a varied schedule to meet store needsDisclaimer:“Upon request, Things Remembered Canada Inc. will reasonably accommodate Teammates”.