Director of Rooms / Accounts
To clean, service and maintain, to required standard, an established
number of guest rooms, exceeding our guest expectations at all
Interact with guests in a courteous, polite and helpful manner.
Display a high level of guest concern and customer care at all times.
Attain knowledge of services and amenities offered by the hotel and surrounding community.
Check room status against daily assignment sheet.
Note do not disturb rooms and please make up rooms.
Clean rooms and bathrooms to the Hampton Inn & Suites Standard, performing a combination of the following duties.
Strip and make beds
Remove all rubbish
Clean furniture and fixtures.
Wash sink, bath, toilet, tiles, mirrors and floors.
Clean all touch points.
Vacuum carpet and upholstered furniture.
Replenish bathroom and room amenities.
Report all maintenance issues.
Return all lost property to the office with item date and room number noted.
Make final room check.
Complete assignment sheet.
Call for assistance when moving furniture, mandatory.
Report damaged products in each room to your supervisor.
Electrical products; TV, Telephone, Hair dryer, Iron, Radio.
Mechanical products: Windows, doors, door locks.
Maintain a clean and tidy closet.
Return soiled linen to the linen chute on hotel side, mandatory to be bagged.
Complete special projects assigned by the housekeeping manager on duty.
To participate in team meetings every morning
To continually contribute towards the achievement of the housekeeping teams high standards of performance.
Attend yearly appraisal meetings
The above list is not regarded as exhaustive. The Executive Head Housekeeper may add subsequent tasks and responsibilities of comparable natures, either on a temporary or permanent basis, as seen appropriate.