Trump National Doral Miami
Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
EXAMPLES OF DUTIES:
Check maid closets for supplies, stock as needed.
Greet guests immediately with friendly/sincere acknowledgement.
Strip dirty linens / towels and remove used amenities from room/suite.
Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.
Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time requests).
Anticipate guest needs and respond accordingly.
Provide guest service to guests, including information about hotel services, activities and local attractions.
ssist co-workers, as requested.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
Ability to arrive to work on time and when scheduled.
Physically able to move large objects such as: carts, large bags of linen, ironing board.
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
Ability to read and recognize room/suite numbers.
Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
High School graduate or equivalent preferred but not necessary
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.