Reservations Agent – Spring 2019


  • Company:
    Fairmont
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    7 days ago
  • Category:
    Food / Bev / Hosp

Reservations Agent At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCORE Golf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". Summary of Responsibilities: Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Followdepartmental policies, procedures and service standards Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments Accurately record all required reservation information in the Central Reservations System (MyFairmontReservations) and/or the Property Management System (Property Manager). Review and update reservations interfacing between the CRS and PMS Ensure reservation confirmations are issued promptly and accurately Monitor and review Waitlisted Reservations to help maximize Room Revenues Provide support to our colleagues at Fairmont Global Reservations Centre Monitor and track special promotions and communicate information to various operational departments Ensure all paperwork and confirmation letters are filed on a daily basis Follow all safety and sanitation policies when handling food and beverage Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles Other duties as assigned Reservations Agent At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCORE Golf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". Summary of Responsibilities: Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Followdepartmental policies, procedures and service standards Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments Accurately record all required reservation information in the Central Reservations System (MyFairmontReservations) and/or the Property Management System (Property Manager). Review and update reservations interfacing between the CRS and PMS Ensure reservation confirmations are issued promptly and accurately Monitor and review Waitlisted Reservations to help maximize Room Revenues Provide support to our colleagues at Fairmont Global Reservations Centre Monitor and track special promotions and communicate information to various operational departments Ensure all paperwork and confirmation letters are filed on a daily basis Follow all safety and sanitation policies when handling food and beverage Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles Other duties as assigned Qualifications: Minimum 1 year Front Office, Reservations or Sales experience required Typing skills, approximately 40 words per minute Property Manager, MyFairmontReservations, FH&R Intranet and Microsoft Office applications experience an asset Excellent knowledge of hotel facilities and surrounding areas. Excellent communication in the English language and organizational skills including exceptional email and phone etiquette Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Sitting: 5-8 hrs/day Walking: 0-3 hrs/day Standing: 0-3 hrs/day Bending/Reaching: 0-3 hrs/day Pushing/Pulling: 0-3 hrs/day Physical effort: low , required to lift up to 30 lbs Environmental stress: busy atmosphere Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits Qualifications: Minimum 1 year Front Office, Reservations or Sales experience required Typing skills, approximately 40 words per minute Property Manager, MyFairmontReservations, FH&R Intranet and Microsoft Office applications experience an asset Excellent knowledge of hotel facilities and surrounding areas. Excellent communication in the English language and organizational skills including exceptional email and phone etiquette Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Sitting: 5-8 hrs/day Walking: 0-3 hrs/day Standing: 0-3 hrs/day Bending/Reaching: 0-3 hrs/day Pushing/Pulling: 0-3 hrs/day Physical effort: low , required to lift up to 30 lbs Environmental stress: busy atmosphere Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits ColleagueColleagueFull-timeFull-timeDay JobDay JobNoNo01.Feb.2019, 12:29:00 PM01.Feb.2019, 12:29:00 PMJPL03100JPL03100