Reservations Agent (Fulltime, Permanent)

  • Company:
    Fairmont
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Food / Bev / Hosp

Reservations Agent (Fulltime, Permanent) At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipatory service you provide over the telephone will make our guests feel valued, and reflect the exceptional hotel experience to come. Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today Summary of Responsibilities: Reporting to the Reservations Manager, responsibilities include but are not limited to: Consistently offer professional, friendly and engaging service Book and enter room reservation requests using the Property Management System Enter rooming lists in a timely and accurate manner Update reservations, ensuring a flawless check-in and check-out process Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely and professional manner Assist guests regarding hotel facilities in an informative and helpful way Follow all departmental and hotel policies, procedures and service standards Other duties as assigned Reservations Agent (Fulltime, Permanent) At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipatory service you provide over the telephone will make our guests feel valued, and reflect the exceptional hotel experience to come. Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today Summary of Responsibilities: Reporting to the Reservations Manager, responsibilities include but are not limited to: Consistently offer professional, friendly and engaging service Book and enter room reservation requests using the Property Management System Enter rooming lists in a timely and accurate manner Update reservations, ensuring a flawless check-in and check-out process Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely and professional manner Assist guests regarding hotel facilities in an informative and helpful way Follow all departmental and hotel policies, procedures and service standards Other duties as assigned Qualifications: Previous customer service experience an asset, ideally gained within the hospitality industry Good computer literacy (experience using Property Manager System preferred) Proficient in the use of Microsoft Outlook, Word and Excel Must be able to type a minimum of 25 words/minute Strong interpersonal and problem solving abilities Highly responsible and reliable, demonstrating initiative as required Ability to work well under pressure in a fast-paced, team-based environment Visa Requirements: Applicant mustbe eligible to work in Canada. APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise www.lakelouisejobs.com ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits Qualifications: Previous customer service experience an asset, ideally gained within the hospitality industry Good computer literacy (experience using Property Manager System preferred) Proficient in the use of Microsoft Outlook, Word and Excel Must be able to type a minimum of 25 words/minute Strong interpersonal and problem solving abilities Highly responsible and reliable, demonstrating initiative as required Ability to work well under pressure in a fast-paced, team-based environment Visa Requirements: Applicant mustbe eligible to work in Canada. APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise www.lakelouisejobs.com ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits ColleagueColleagueFull-timeFull-timeDay JobDay JobNoNo31.Oct.2018, 9:29:00 AM31.Oct.2018, 9:29:00 AMCLL03824CLL03824