Representative, Bilingual Inside Sales

  • Company:
    Cantel Medical
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    1 week ago
  • Category:

At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:MedicalEndoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.Life SciencesWater purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.DentalSingle-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.The Bilingual Inside Sales Representative is responsible for providing exceptional customer service and sales support within Canada. This individual is responsible for providing customer quotations on parts and preventative maintenance contracts and supports the technical service team.Bachelor’s degree preferred.3-5+ years customer service or sales experience preferred.Proven track record for achievement of goals.Exceptional computer skills (MS Windows / MS Office environment)Excellent organization and time management skillsExcellent communication skills (verbal and written)Ability to cope with stressful situations in a professional manner.Ability to prioritize and work multiple activities simultaneously and make self-directed decisions.Demonstrated initiative (self-starter)Flexible style (“do whatever it takes” approach)The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Establish professional customer relationships with appropriate customer personnel.Provide customer quotes and proactively follow up with customer on all open quotations.Data entry of all orders – provide acknowledgment and confirmation to customer.Verification of receiving log and update ship dates in the open service order.Follow up with Customer on any invoicing or payment issues.Proactively follow up with customers on any pending renewals of PM agreements.Provide excellent Customer Service verbally and written as well as customer care follow up on quality of products & services provided.  Maintain accurate labour costing by utilizing technical service to price out the labour component for all PM agreements using custom Excel spread sheets.Develop and maintain account/customer files.Achieve required phone performance as defined in the Inside Sales Performance Metrics.Conduct all business transactions in a manner that upholds the high ethical standards of Cantel Canada.Support the Technical Service team and schedule work orders.  Any additional tasks as assigned.