Recruitment and Engagement Officer

  • Company:
    University of Waterloo
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Human Resource

Responsible for engaging and developing graduate students and post-doctoral fellows within the Faculty through personal development, implementation of new strategies, and leading events.Develop initiatives and design and lead events related to prospective graduate students including, but not limited, to the following:Design events targeted to recognize and promote the success of grad students and postdocs, working closely with the academic units and the Communications teamSeek out new event opportunities for which the Faculty should take part; perform cost/benefit analysis of participation in external eventsDesign, develop and plan recruitment events that originate with the FacultyLead academic units to establish and implement common best practices for communicating with prospective students and applicants; recommend technological solutions to assistCoordinate the Faculty’s participation in university-wide recruitment eventsProvide training and functional direction to faculty members participating in recruitment eventsTake the lead role in the organization of events: organize volunteers and technology; determine venue requirements and budget; disseminate information to the participants, day of event logisticsDistribute up-to-date communications to appropriate audiences which may include print, mass emails, web pages, and social mediaParticipate in recruitment for specific student programs as assignedCollect and analyze data to inform recruitment strategiesAcquire and analyze recruitment, admissions, and success data to prepare reportsUse historical and demographic information to support the Associate Dean, Graduate Studies in preparation of annual graduate intake targetsConduct quantitative and qualitative surveys, such as but not limited to questionnaires, interviews, focus groups, and secondary data analysisKeep fully informed and knowledgeable about all aspects of programs, admissions, student life, success after graduation, and other issues related to prospective graduate students, applicants, and admitted students, including all relevant research, communications, recruitment initiatives, and how any changes impact the strategies for which they are responsibleMaintain a clear understanding of generational characteristics, the needs of diverse backgrounds, and the motivations of prospective studentsCollaborate and support various Math Planning initiatives, either directly or indirectly related to graduate recruitment and engagementDevelop and lead initiatives that facilitate the successful transition of incoming graduate students and postdocs including, but not limited, to:Acquire and analyze research data to inform the Faculty’s initiatives and to inform the ongoing development and evaluation of the Faculty’s transition and engagement planMonitor and report regularly on engagement initiatives; provides end-of-term statistics so that initiatives may be assessed for effectivenessCoordinate the development and promotion of programs and services aimed at enhancing the experience of graduate students while ensuring effective implementation of the Faculty’s strategic initiatives. Research and recommend strategies to increase engagement and student-faculty interactionsIdentify needs and develop support initiatives specifically targeted at international students and postdocsLead development of mentorship and ambassador programs including the expansion of peer-to-peer connections and networksInform faculty and staff of resources available to support student success and wellbeingCommunicate with colleagues throughout the Faculty to ensure student and postdoc perspectives are brought to relevant discussions and are considered in decisionsEstimate program costs and timelinesDevelop and lead initiatives to engage students and postdocs in extra-curricular activities that promote intellectual, personal, and professional development. Such support may include, but is not limited to:Support Faculty efforts for greater involvement with programs such as Velocity and MITACSSupport new and ongoing connections with partners from the private and public sectors interested in graduate talent in Math FacultyLiaise with Co-operative Education and the Centre for Career Action in promoting high quality career advising, as well as providing information on careers, professional and graduate schoolsCoach leaders of councils, clubs and committees, providing advice and guidance for their operationsHelp coordinate submission of high quality applications from Faculty to internal and external scholarship competitionsCoordinate TA training sessions in collaboration with MUO, academic units, Faculty Teaching Fellow, and CTESupport the Associate Deans (Undergraduate and Graduate Studies) in management of TAs in the FacultyEnsure that student representation is maintained on Faculty and University committeesAssist with the co-ordination, planning, and implementation of engagement eventsUniversity degree required; Master’s or equivalent strongly preferred3 to 5 years of progressive experience performing duties related to the above-mentioned key accountabilitiesExperience developing, championing, implementing and reporting on initiatives involving multiple stakeholders outside of one’s reporting hierarchyExperience working as a peer with faculty membersExperience understanding the needs of, and providing alternate solutions for, customers from a diversity of backgroundsExperience with ambassador or mentorship programs, or peer-to-peer networking programsDemonstrated experience developing, documenting, and delivering presentationsInternational experience: examples include working in another country, speaking a second language, teaching international studentsDemonstrated ability to independently research, analyze and report on numerically-based dataDemonstrated ability to produce alternative proposals, and summarize recommendations which are supported by dataWorking knowledge of student needs and concerns, and best practices and techniques related to student engagement and successClient ServiceAbility to meet and communicate service standards, and track client satisfactionTeamwork and Relationship BuildingExcellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic postsCommunicationIs able to articulate concepts and content effectively in written multi-page reportsManaging ChangeDemonstrated ability to use technological solutions to improve processes and communicationDemonstrated ability to undergo continual training in matters of changing policy, as well as changing cultural trendsProblem SolvingAble to approach a complex task by breaking it down into component parts, and to use technology to assist breakdown and trackingConsults multiple sources for accurate information; notices inconsistencies in available informationPlanning and OrganizationAbility to take ownership for projects of duration of several months; use good independent judgment when priorities are challengedTechnicalExcel and Word BasicMass email systemsSocial media systemsLanguageAbility to speak a language common to our international graduate students is an asset