We currently have aparttimeopening for aReceptionistatGiffen-Mack Funeral Home & Cremation CentreinToronto, ON.This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.GENERAL ACCOUNTABILITIESReceives and directs callers and visitors of a funeral home, cemetery, crematory or a combination of these facilities. Performs a variety of clerical and other tasks. Typical duties include answering phones and/or operating a switchboard, opening and sorting mail, typing and/or word processing, scheduling appointments, gathering information, and maintaining files or records. Incumbents work under direct supervision, receive specific instructions on new or unfamiliar tasks, and have limited exposure to confidential information.SPECIFIC RESPONSIBILITIESAdministrative Support Customer ServiceReceives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.Provides information associated with Accounts Payable and Accounts ReceivableMaintains a comfortable environment, providing beverages and other amenities for the client families as needed.Ensures the entrance area of the facility is clean by providing light housekeeping as necessaryMaintains daily facility scheduleAssists in MeM preparation, including scanning photos and proofreadingOther duties may include:Researches records for genealogy requestsProcesses Petty cash and bank depositOrders markers, granite, and final date scrollsMaintains deed and trust filesCompletes Installation Work Orders (IWO)Performs other duties as assignedEducation:High school diploma or GED equivalentExperience:Minimum 6 months clerical and/or customer service experienceKnowledge, Skills & Abilities:Knowledge of secretarial and office administrative proceduresWorking knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machinesHigh level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.Professional communication skills both orally and in writingAbility to maintain confidentialityAttention to detail and accurately take messages and informationAbility to multi-task and set prioritiesWho we are. What we do. We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.As used herein, “SCI” refers to Service Corporation International and its affiliated companies.Equal Opportunity Employer, M/F/D/VService Corporation International is an equal opportunity employer and is committed to providing employment accommodation in accordance with the relevant legislation. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.Service Corporation International est un employeur équitable, et s’engage à offrir des mesures d’accommodation en respect à la législation pertinente. Si vous nécessitez un mesure d’accommodation pour appliquer, ou pour participer au processus de sélection, veuillez aviser le département des Ressources Humaines.