Quality Assurance Representative

  • Company:
    Dynacare
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Business / Mgmt

Dynacare is currently searching for aQuality Assurance Coordinator to join our team in for Vancouver BC.This is a permanent role, workingMonday to Friday from 9am to 5pm.The Quality Assurance Coordinator will be responsible for performing quality assurance review for paramedical and medical evidence, data entry and applicable follow-up and documentation for the quality assurance program.RESPONSIBILITES:Assist in the quality assurance review process for paramedical and medical evidenceReceive, open, sort, and scan incoming documentationFollow-up on missing information in orders and other investigatory activitiesEnsure accuracy of information and reports, and contact Health Professionals for missing informationProcess reports and prepare corrections / amendments for insurance companies / applicantsMonitor quality procedures and implement quality improvement measures that lead to improved efficienciesResolve problems with applicant’s medical evidence, service complaints and other issuesData entry as requiredEscalate issues to managerAny other duties/responsibilities assigned by the immediate supervisorSKILLS KNOWLEDGE REQUIREMENTS:KnowledgeCompletion of High School1 to 2 years’ medical office experience or a related field (including the insurance industry)Medical terminology coursesor similar experience / knowledgeTechnical SkillsStrong keyboarding skills, minimum 40 wpm; scannersMS Outlook, workingknowledge ofexcelSocial Process SkillsStrong oral and written communication reading comprehensionDetail OrientedProfessional demeanor and mature approach to customer serviceAble to multi-task and prioritize in a fast-paced environment with tight deadlinesAbility to learn new tasks quickly and work independently and with the teamDNA of an Ideal Dynacare EmployeeI make a difference in people’s lives. I am a caring, collaborative team-playerwho is passionate about quality and continuous improvement.Caring- I demonstrate strong empathy and genuine concern for my colleagues,patients and customers.Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success.I am comfortable in a changing environment, and I can easily manage multiplepriorities.Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.At Dynacare, we’re proud to hire the best people.If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you.To apply for this position, you will be asked to submit your resumeand complete theapplication process.If your qualifications and experience fit with this position, we will contact you to learn more.We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company.We hope you will join us in ourjourney to become Canada’shealth and wellness solutionsleader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals.We believe that our diversity is our strengthso we employ a diverseworkforceand respect the needsof all ouremployees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Actand the DynacareAccommodationPolicya request for accommodationwill be accepted as partof theDynacare hiring process.