Program Coordinator – Customer On-Boarding

  • Company:
    OSL Retail Inc.
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Business / Mgmt

Program Coordinator – Customer On-BoardingThe Bell Residential Services team is in the business of enabling customers to connect with people, information, and entertainment by delivering integrated products and service experience for consumers while enhancing competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long-distance services, Bell Internet, and amazing technologies such as Bell Fibe TV.OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. At OSL, we hire passionate people who are looking for their next challenging career move. Our people reflect the professionalism and willingness to adapt and learn new skills that make OSL a leading sales and operational organization.The RoleAs an OSL Program Coordinator-Customer Onboarding you will be representing Bell Residential Services, specifically for the Multi Dwelling Unit Partnership team who focus on growing Bell Canada’s preferred pricing (“Bulk”) segment. This role requires an individual with operational focus and a proven ability to engage with both internal teams and external stakeholders to support the flawless execution of customer on-boarding activities that will vary from building-to-building and range from repeatable to complex tasks.Key ResponsibilitiesManage building by building work back schedules to meet required timelines / deliverables by engaging both internal and external stakeholdersConduct live information events to educate customers on the Bulk on-boarding processPrepare internal process documents and presentationsComplete internal system testing to ensure readiness for customer on-boarding Provide timely response and resolution to customer initiated concerns (i.e. billing, technical, etc.)Interface with key external stakeholders (e.g. Condo Boards / Property Managers)Support, monitor and track customer activations and experienceImplement quality audits and drive process improvement initiativesCritical Qualifications/CompetenciesHighly motivated, energetic and has a winning mind-set and an ”act as one’ philosophy Authentic, professional and confident communicator both written and orallyKeen eye for detail, strong time management and organizational skillsProven ability to effectively handle multiple, high impact tasks, at the same timeCapability to quickly and accurately learn new system and processesDemonstrated proficiency in understanding process gaps to identify and correct root causeExperience presenting to both internal and external stakeholders Ability to explain complex issues in simple understandable terminologyUnderstanding of telecommunications (i.e. network construction, service installation, Wi-Fi, etc.) and an aptitude for technology is an assetPC Proficient – MS Office, Windows environmentPost Secondary Degree/Diploma is requiredWorking Conditions: Salary- $65K-$75KPaid Health BenefitsMajority of time will be in office however some flexibility is required to accommodate meetings, out of office events and some evening external stakeholder presentationsPaid mileage for out of office events and presentationsAdditional InformationPosition Type: 12-month ContractJob Location: Canada – Toronto / MississaugaIf you’re excited to be a member of our team, please apply now. If you require further information before submitting your application, please contact careers@oslrs.com.