Job Title: Program Assistant, Home HealthWork Site: Richmond Continuing Health ServicesStatus: CasualStart Date: As soon as possibleSalary: $18.53 – $20.46 per hourHours: 0800-1600, 0830-1630 Monday to FridayReference#: 107768-etrJOB SUMMARY:Within the context of a client and family centered care model and the vision/values of the organization, administratively supports a variety of programs within Home Health. Verifies and processes referrals, receives phone calls, takes messages, greets and directs clients. Schedules client appointments and meetings. Performs data entry functions using relevant computerized systems such as PARIS, collates/generates statistical information, assembles files and charts, maintains program supplies. Provides transcription services and word processes a variety of documents such as wait lists, discharge summaries, care plans, minutes of meetings and routine correspondence.QUALIFICATIONS:Education & ExperienceGrade 12.Medical Office Assistant Certificate.Two (2) year recent related experience.Knowledge, Skills & AbilitiesWorking knowledge of office proceduresAbility to operation a multi-line switchboard/phone systemAbility to keyboard 5,000 keystrokes per hour.Business writing skills.Knowledge of Medical Terminology.Knowledge of basic accounting principles.Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action.Ability to organize and prioritize.Demonstrated ability to establish and maintain satisfactory work relationships with clients and team members.Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.Ability to operate a variety of office equipment.Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software.Physical ability to perform the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply via the Internal Application Process. Refer to the staffpostings.vch.ca site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.