Production Support Analyst ITEC/FRM/CCR

  • Company:
    SOCIETE GENERALE
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Business / Mgmt

Starting date 2019-01-14 00:00:00.0 Job function Information Technology Business unit SG CIB Location Montreal Job type Permanent contract Environment Société Générale Corporate & Investment Banking (SGCIB) is the third-largest investment bank of the European Economic Area, and it is present in more than 75 countries worldwide. SGCIB’s Canadian subsidiary is based in Montreal and has about 100 employees. SGCIB has positioned itself as a leader in interest rate and currency derivatives on the Canadian market. The SG Montreal Solutions Centre Inc. ("SG MSC") group employs more than 230 people, providing IT solutions and services for operations based in New York, Paris and Asia, among others. SG MSC manages IT infrastructure as well as the development, integration, maintenance and improvement of a wide array of business applications. Mission Primary tasks related to Production Support Analyst role include but are not limited to: – Monitor technical components and mapping/pricing processes – Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End user community includes FO, MO, Product Controls, and Risk. – Troubleshoot technical issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment. – Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book. – Communicate with users regarding application outages. – Liaise with development teams in Bangalore, New York, and Paris. – Help configure setup as requested by users and monitor platforms. – Understand regulatory environment and constraints. – Perform post-rollout testing of new releases (quality assurance). – Handle queries and one-off data research requests from users. – Respond to end users within timeframe dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response. – Research technical processes using sources such as error logs and product technical documentation; and identify solutions to resolve problems or improve efficiency. – Respect internal IT norms, standards, and processes. – Timely reporting of production and project status to client and IT management. – Effective and efficient oral and written communication to various audiences at appropriate levels. – Partner with development teams (BLR/Paris) on release management. – Partner with the Global support teams (Paris/BLR) to ensure quality support to our end users. – Effectively manage the Client Relationship with the end user community. Profile Competencies Required: – From 0 to 2 years of experience as an application support analyst – Knowledge of Client / Server applications – Experience working with relational databases. – Understand and follow the rules of the IT department, mainly change management procedures and new versions. Have recent experience working in a real change management environment and new releases. Desired/ Plus: – Ability to coordinate and facilitate project execution and delivery commitment with other teams under different operational time zones – Good ability to analyze, solve and monitor problems – Good organizational and priority skills and ability to manage multiple tasks and projects simultaneously. Technical skills Required: – 2+ years SQL (SQL Server, Oracle …) – 1+ years Unix, Linux and Windows server environment – High-level knowledge of Tibco EMS – Familiar with release platforms (Jenkins, deployIt) – 2+ years Microsoft Office suite applications (example: Excel) Desired/ Plus: – Knowledge in Programming / scripting Education Required: – Bachelor of Computers Science or other related university degree