Product Support Manager

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Business / Mgmt

Iqaluit, NU, Canada
Job ID#:
Reporting To:
Vice President, Western Region
Do you have high integrity and strong work ethic?  We are seeking an experienced Product Support Manager is responsible for the integrity, growth and profitability of the Iqaluit Branch by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.
Key Accountabilities
Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromonts Health and Safety Policies, Programs and initiatives
Work closely with our Arctic partners to support mutual opportunities in communities where Toromont is represented and handles business
Manage and ensure all Branch parts and service objectives are met
Provide administrative and policy guidance on Toromont and Caterpillar policies to all direct reports
Maintain trusted relationships by leading a high level of customer service
Review and monitor operational expenses and financial reports
Develop, implement and manage improvements for all aspects of product support 
Lead, inspire and coach employees to achieve personal and corporate goals
Actively pursue business in the territory to support equipment, parts and service
Collaborate and work closely with Sales Teams to help identify potential machine sales opportunities
Provide a sense of urgency and foster a team environment to encourage growth consistently
Key Qualifications
Post Secondary Education with a minimum of 5 years experience in a managerial/supervisory position in a related industry
Safety conscious with a strong technical aptitude and a solid knowledge of the heavy equipment products and industry
Customer centric with proven leadership, coaching and team development abilities
Effective communication and strong interpersonal skills to deal with internal and external customers at all levels
Solid business acumen with the ability to oversee financial operations
Mindset for continuous improvement and experienced in planning and budgeting with strong organizational skills 
Strategic and influential with excellent analytical and problem solving and conflict management skills
Flexible with the ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment
Solid understanding of Caterpillar and Toromont operating policies and procedures
Computer literate with proficiency in Microsoft Applications, DBS and SIS
Willing and able to travel and a valid Drivers Licence and clean Drivers Abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.