Product Support Coordinator

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    Customer Service

Thunder Bay, ON, Canada
Thunder Bay
Job ID#:
Reporting To:
Product Support Manager
Do you have high integrity and strong work ethic?  We are seeking a talented Product Support Coordinator to manage all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support to the Service Department.
Key Accountabilities
Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromonts Health and Safety Policies, Programs and initiatives
Process service work orders, service reports and payroll
Obtain Customer purchase order numbers to support WIP (work in process) processing
Generate standard jobs as required by Supervisors and Technicians
Expedite Warranty and Goodwill work orders through Warranty Departments
Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)
Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
Assist other Service Departments with scheduling of maintenance and repairs as required
Key Qualifications
Post Secondary Education with 2+ years experience in a support/service operations position  
Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels
Improvement mindset, customer centric, organized and analytical with high attention to detail and sense of urgency
Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment with competing priorities
Self-motivated and flexible team player with efficient time-management, strong business acumen and high initiative
Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving
Strong computer skills and proficiencies working with Microsoft Word, Outlook, PowerPoint and Excel
Knowledge of the Cat Data Information System and DBS would be an asset 
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont is committed to accommodating employees with disabilities.