Presentation Technologies -Implementation & Support

  • Company:
    University of Waterloo
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Customer Service

The Presentation Technologies Specialist – Implementation and Support position is responsible for providing specialized technical and customer services where presentation services such as, audio, video, other related technical systems are required. This position acts as a technical resource, and is responsible for: installing, supporting, maintaining and troubleshooting presentation technology systems, and for providing user training and immediate support. Additionally, this position performs other Presentation Technologies group duties as capacity and priorities determine such as event support, equipment setup, event operational support and troubleshooting, and other tasks assigned by the Presentation Technologies ManagerClient SupportProvides daily over the phone (using remote control tools) or onsite technical support with the least amount of classes disruptionPerforms user training on specific aspects of presentation system operation as requested and answers any questions the user may haveOperationsPerforms complete Presentation System installationsTest, troubleshoot and service installed presentation systems and componentsPerforms complete preventative and maintenance tasksProvides user training with the goal of improved user adoption and work efficiencyAssists with integration of fixed installation systems with portable equipment, to meet event technology needsEnsures that all E-Classroom technologies (audio, video, IT, control, lighting) needed for lectures are properly configured and in optimal working conditionDocuments instances of equipment failure , repair, installation and removalEnsures that all legal, and health and safety obligations are adhered toPerforms other duties as assigned by the Presentation Technologies ManagerTechnical SupportAssists faculty, instructors, and other users in the general use of media presentation technologiesAlerts the appropriate IT system support staff of presentation and related technical service outages, and other problemsProvides end users and other personnel with training and assistance, as requiredInstalls, configures and operates a broad range of equipment used in the media presentation industryPerforms e-classroom equipment installation, repair and maintenanceInstalls and terminates low voltage cabling as applies to the industryContinues to acquire knowledge and develop skills in response to changes in the industry.Relevant technical education and or certification requiredIndustry and manufacturer certifications are a significant assetValid provincial driver’s license is an assetMinimum of 2 years field experience installing, and troubleshooting presentation media systems. Experience providing related technical support in a high volume, fast-paced response environmentKnowledge of technical theory and installation practices related to presentation technologies, signal transmission (analog and digital), lighting, computing, and networking. Hands-on experience (intermediate level) with the following: powered and passive speakers; mixing consoles; wireless and wired microphones; data projectors; projection lens to screen ratio; signal flow; video switching; lighting boards; basic electrical knowledge; basic knowledge of rigging; ability to read and interpret floor plans, schematic and technical drawings; setup and operation of videoconferencing technologies; setup, troubleshooting and configuring of room control system technologies. Ability to set up, maintain, and troubleshoot purpose specific computer networks, hardware and software applications. Working knowledge of basic hand toolsIntermediate Word, Excel, PowerPoint Skills. Hands on experience with control systems/media systems configuring and commissioning (Crestron, Qsys); CTS certification an assetOccasional travel required. May be required to be on call with flexible work hours, including weekends.