Trump International Hotel Waikiki Beach Walk
Are you a 5-Star Performer? Trump International Hotel Waikiki, Oahu’s only Forbes 5-Star rated hotel, has an immediate opening for a PBX OPERATOR/GUEST RECEPTION AGENT – FULL TIME (JAPANESE OR KOREAN SPEAKING REQUIRED).
Provide superior guest service and experiences to all guests, owners and fellow associates.
Answer multi-line telephone system with heavy call volume in a timely, courteous and efficient manner.
Provide information to guests for areas pertaining to, but not limited to, room reservations, hotel restaurants, the Spa at Trump and all hotel services.
Assist with room reservations calls and bookings to assist with call overflow or after hours.
Prepare reports, assist with paperwork and all other duties as assigned or required.
Qualifications and Specific Requirements:
Fluency in speaking/reading/writing English required; Japanese or Korean language fluency required; reading and writing skills will be given preference
High School Diploma required
Minimum one year of progressive experience in a hotel or related field preferred
Previous PBX or hotel reservations experience preferred
Must have guest service experience
Position requires clear, pleasant speaking voice with excellent verbal communication skills
Must be available to work any day/ any shift.
Flexible and long hours sometimes required
Ability to handle guest requests in a timely manner
Ability to multi-task and work calmly and efficiently in a stressful environment
Must be proficient with computers w/ ability to learn multiple computer programs; Opera experience a plus
Must be able to stand for duration of shift, up to five (5) hours continuously
Must be able to access all areas of the hotel, including elevators, stairwells, etc.
Must present self as a 5-star performer, both in personality/attitude and grooming
Only well-qualified individuals meeting the above criteria as clearly outlined in your resume will be considered for future contact and interview.
Applicants should respond to this ad and include a current resume to be considered.
All applicants must be current residents of Hawaii, experienced in the Hawaii hospitality industry and be available for multiple interviews as needed for the hiring process.
Relocation in not provided for this position, and only those candidates meeting the qualifications as outlined will be contacted for further interview.
We offer an Ohana working environment with great benefits, including Medical/ Dental/ Drug/ Vision/ LTD/Life & ADD/AFLAC/ 401k Match/ Flexible Spending Plan/ Paid Vacation/ Paid Holidays/ Paid Personal Time Off/ Free Parking/ Dry Cleaning/Shift Meals/ Discounts on Food &Beverage/ Room Discounts at Affiliated Properties.
We are an Equal Opportunity Employer operating in a Drug-Free Work Environment.
All Qualified Individuals are Encouraged and Welcome to Apply!