Operations Manager – Bier Markt


  • Company:
    Cara Operations
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    5 days ago
  • Category:
    Business / Mgmt

WE HAVE PURPOSEWhy do we get out of bed in the morning to come here? What do we offer the world? What would be lost if the Bier Markt didn’t exist?At the Bier Markt, we believe Bier is Art and when paired with food it unlocks a new experience. We call it the Guided Journey and it is the gift that we share with the world.We stay true to our purpose by living these four core values:Be Curious & CreativeChosoe QualityRespect the art of BierWork as 1 teamOVERVIEWAs the Operations Manager, you are at the heart of our Bar Culture. You champion our Bier and bar program and at the Bier Markt, this is a BIG dealYou manage the bar and inventory. This includes ordering, receiving and organizing all bar products including our incredible Bier fridge. It also includes weekly inventory counts, analysis and having a solid understanding of your numbersYou actively manage the shift. You communicate openly and frequently. You constantly observe the Guest experience and are proactive to ensure every Guest leaves happyYou are the master of Service Standards. You use your knowledge to coach the team and be the best role model for themKEY ACCOUNTABILITIESChampion the Bier Markt Culture· Clearly articulate the Bier Markt Purpose and Values· Identify our values in action and recognize and coach as required· Be a role model for our culture at all timesManage Bier Markt Bar Program· Ensure the proper management of bar inventory and keep in line with the cost of sales as per the restaurant budget· Count all bar inventory and provide detailed inventory reports every Monday· Proper ordering of all bar products as required by the needs of the business· Report and troubleshoot any discrepancies or shortages alongside the General Manager· Receive, count and organize all bar inventory. Maintain Bier fridge and equipment involved· Communicate to suppliers in regards to all beverage-related requirements, including, glassware, coasters and tap handles· Adhere to all liquor laws and regulationsDeliver a Memorable Guest Experience· Articulate the Bier Markt key service touchpoints that drive consistency and a differentiated Guest experience. Observe service and recognize and coach on these moments· Manage each shift effectively and efficiently· Be the HOST of the restaurant. We talk to each table because we want to, not because we have to · Follow up and successfully resolve all Guest complaints and ensure root cause is identified and corrected· Assist the General Manager with action plans that improve all service metricsBe a Great Operator· Meet and exceed required food quality and safety standards · Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and product rotation· Maintain standards for opening and closing procedures. Complete and track completion of all activities with the daily checklist· Implement all new menu roll outs as per brand standard· Adhere to cash operating and control procedures· Conduct weekly maintenance of facilities, equipment, exterior parking lot and grounds· Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS· Ensure compliance with responsible alcohol serviceTeam Focus· Ensure ‘one to ones’ are conducted on a regular basis· Conduct Alley Rally’s · Support and utilize the Bier Markt recognition program· Support the Training Manager with new hire training and ongoing initiativesLocal Restaurant Marketing (LRM)· List the LRM initiatives for the upcoming year· Communicate the upcoming LRM activities in a timely manner· Support and utilize the Bier Markt recognition programSelf Development· Always be working towards one new goal for yourself· Own your own development· Utilize the learning opportunities offered by the companyWHAT MAKES YOU THE RIGHT PERSON?· Heart for service, serving Guests and Team members· Ability to work independently and in a team· Professional· Passionate· People-Centric· Curious· Initiative and resourcefulness, doesn’t need close supervision· Detail oriented· Outgoing· Positive· Adaptable· RespectfulWHAT WE’RE LOOKING FOR?Someone with:An idea of what makes a great people LeaderA reputation of being a good personModerate food and beverage knowledgePrevious inventory management preferredEnthusiasm for Bier is appreciated here (if you aren’t yet, that’s ok too – you must be curious about Bier though and have the ability to respect it)Excellent communication skills, both written and verbalThe ability to manage multiple priorities and strict deadlinesStrong organizational skillsProblem solving and analytical skillsActive listening skillsPrevious hospitality experience WORKING ENVIRONMENTMajority of time will be standing in a restaurant environmentIrregular and longer working hoursOccasional liftingModerate stress levels