Operations Manager

  • Company:
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Business / Mgmt

Operations Manager
Day & Ross Freight
Job Description
The Day & Ross Transportation Group is currently seeking a full-time Operations Manager for our Freight division in Ancienne-Lorette, QC.
With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005. We offer our full-time employees a generous Benefits package and a company matched Pension plan.
Day & Ross Freight is committed to an exceptional customer experience. We achieve this by being: authentic, committed, caring, trusted, and enthusiastic.
In a 24/7 operation, understand the business to safely lead the Operations Team to meet stakeholder expectations with respect to service and productivity and to responsibly manage to budgeted costs.
Please note: This position is tentatively scheduled for Monday to Friday but may be required to work various shifts/scheduled to accommodate terminal needs. Often required to take calls during off hours to provide direction and support to the terminal.
To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities):
Lead and manage a fast paced and high volume LTL / TL operation though a team of supervisor, dispatchers and front line employees.
Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
Understanding and use of key metrics used to manage terminal performance, including Safety,
on-time delivery and freight flow.
Recognize problems and work with others towards a practical and speedy resolution.
Other related duties related as may be required.
To be qualified for this role, please ensure your resume clearly displays some or all of the following
Post-secondary education in transportation or logistics preferred.
A suitable level of practical experience may be considered in lieu of education.
3-5 years’ experience in a terminal setting, preferably in the transportation industry.
Experience leading a team of front line employees, managers, and supervisors
Contributing to the development of and managing to an annual operating budget.
Strong leadership skills, including the ability to get things done through others and people development.
Computer skills with MS Office products and web based programs.
Experience with AS400 a definite asset
Safety oriented
Good communication skills, verbal and written
Strong problem solving skills
Customer oriented
Ability to multi task and prioritize workload
Bilingualism in English and French required for terminals located in the Province of Quebec.
Leads teams of supervisors, lead hands and front line employees in a 24/7 environment.
The working environment can include significant time spent on a computer and/or on the phone. Periodic travel for meetings and development required.
Please apply directly on our website at
or send your resume to
and note the job title and location in the subject line.
Please note that the successful candidate will be subject to reference and criminal background checks prior to employment
We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, The Day & Ross Transportation Group fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
Terminal Operations
Ancienne Lorette