Niagara This Week

  • Company:
    Metroland Media
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Customer Service

ABOUT USMetroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario”s largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada”s heartland.Metroland”s diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. Wecontinuously bringing new and acquired online products to market in order to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com.THE OPPORTUNITYThe District Service Representative is responsible for ensuring that all distribution products in their assigned geographic area are delivered in a timely and appropriate manner, and that delivery contractors are trained and provided with the necessary tools to complete their job efficiently.KEY ACCOUNTABILITIESEnsure that all newspapers, inserts, and other distribution products are delivered in a timely manner. This includes working closely with the carrier force and when necessary could include door to door deliveryRecruit new carriers to ensure that all routes are covered and terminate contracts where appropriate. Maintain sufficient carrier waiting lists or establish new onesMaintain all records concerning carriers and routes including financial records and complaintsAddress customer concerns in a professional and timely manner while ensuring the concerns are resolved and the carriers are aware of the concernsDesign and manage carrier promotions to motivate the carrier forceDrop off supplies to carriers including elastics and carrier bags as requiredAssist the Manager with special projects including official circulation auditsAssist carriers in filling out accident reports and making insurance claimsMaintain accurate and current data to provide to carrier payrollWhen required make appropriate arrangements to ensure down routes receive deliveryDesign carrier routes and develop mapping of new areasMaintain accurate and current distribution records and total market coverage filesWHAT WE”RE LOOKING FORCompletion of Secondary Education or equivalentSuperior customerserviceAbility to developeffective relationships within the teamSolid organizational and time management skillsDetail oriented andgood sense of prioritizing of varied tasksHighly flexible andadaptable; able to react quickly and effectively to urgent requests andchanging prioritiesSound computer skills and fluent of Microsoft applicationsExcellent verbal andwritten communication skillsAbility to workwithin a fast-paced, team oriented environmentResponsible, self-motivated and able to function with minimal supervisionPhysical activity –walking, lifting up to 60IbsReliable vehicle andvalid drivers license requiredOUR AODA COMMITMENTMetroland is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Metroland will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview.